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Grievance Redressal Procedure

 
At HDFC, it is our endeavor to provide the best in customer service. All our products, services and policies are built around the core attributes of customer friendliness and convenience. However, there can be instances where customers are not satisfied with the services provided.

To highlight such instances and register a complaint please follow the following process...

Level 1

The customer may post his / her complaint on Write to Us, customer care section.

Alternatively, the customers may write to the Business Head at:

Level 2

If the customer is not satisfied with the resolution provided by The Business Head, the customer may post his/her complaint to the Managing Director on Write to Us section.

Alternatively, the customers may write to the Managing Director at:
The Managing Director,
HDFC Ltd,
HUL House, H T Parekh Marg, 165-166,
Backbay Reclamation, Churchgate,
Mumbai- 400020.

Note: Please mention "Grievance Redressal" on the top of the envelope.

 
Level 3

In case of non-addressal of the complaint to the customer?s satisfaction, within a reasonable time frame from the above quarters, the customer may approach the National Housing Bank at the address given below:
National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
NEW DELHI- 110003.
crcell@nhb.org.in
www.nhb.org.in