Grievance Redressal
The customer may Click here to post his / her complaint.
Write to UsAt HDFC, it is our endeavor to provide the best in customer service. All our products, services and policies are built around the core attributes of customer friendliness and convenience. However, there can be instances where customers are not satisfied with the services provided. To highlight such instances and register a complaint, please follow the process below
Level 1
If the customer is not satisfied with the resolution provided for their complaint they my ''Click here'' to write to Business Head
Write to usAlternatively, the customers may write to the Business Head at:
Level 2
If the customer is not satisfied with the resolution provided by the Business Head, the customer may click here to post his / her complaint to the Managing Director.
Write to usAlternatively, the customers may write to the Managing Director at:
The Managing Director
HDFC Ltd,
HDFC House, H T Parekh Marg, 165-166,
Backbay Reclamation, Churchgate,
Mumbai- 400020.
Level 3:
In case of non-addressal of the complaint to the customer's satisfaction, within a reasonable time frame, the customer may approach the National Housing Bank at the address given below:
National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell)
4th Floor, Core-5A,
India Habitat Centre,
Lodhi Road,
New Delhi - 110003.
For any queries/ complaints pertaining to the National Pension System you may write to us at
For Complaints and Grievance Redressal pertaining to HDFC Bank
Facility to make ‘One Time Interest Payment’ at the end of Moratorium
HDFC’s customers who have opted for moratorium on their instalment payments over the last few months, now have an option to make an adhoc payment towards the dues that accrued during the moratorium period. This is an optional payment and will help customers to reduce their liability. The regular instalments as per the earlier schedule will commence at the end of the moratorium period.
Guidelines for Visitors at HDFC Offices
Considering the current COVID-19 situation, we are taking the necessary precautionary measures to control the spread of the virus. While we shall continue to serve customers at our offices, in the interest of everyone’s health and safety, kindly visit our offices only in case it is absolutely necessary. Your co-operation will help us in serving you better. Please read the guidelines carefully before visiting us.