Grievance Redressal
The customer may Click here to post his / her complaint.
Write to UsAt HDFC, it is our endeavor to provide the best in customer service. All our products, services and policies are built around the core attributes of customer friendliness and convenience. However, there can be instances where customers are not satisfied with the services provided. To highlight such instances and register a complaint, please follow the process below
Level 1
If the customer is not satisfied with the resolution provided for their complaint they my ''Click here'' to write to Business Head
Write to usAlternatively, the customers may write to the Business Head at:
Level 2
If the customer is not satisfied with the resolution provided by the Business Head, the customer may click here to post his / her complaint to the Managing Director.
Write to usAlternatively, the customers may write to the Managing Director at:
The Managing Director
HDFC Ltd,
HDFC House, H T Parekh Marg, 165-166,
Backbay Reclamation, Churchgate,
Mumbai- 400020.
Level 3:
In case of non-addressal of the complaint to the customer's satisfaction, within a reasonable time frame, the customer may approach the National Housing Bank at the address given below:
National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell)
4th Floor, Core-5A,
India Habitat Centre,
Lodhi Road,
New Delhi - 110003.
For any queries/ complaints pertaining to the National Pension System you may write to us at
For Complaints and Grievance Redressal pertaining to HDFC Bank
Dear Customer,
In context of the situation developing around the COVID-19 outbreak, we at HDFC are taking preventive measures to ensure the well-being of our customers, stakeholders and employees. Accordingly, certain services as listed below, will not be available and shall remain temporarily suspended at our offices until further notice.
The below listed services can be availed digitally through self-service by visiting the customer login page on https://portal.hdfc.com/login or by visiting our website www.hdfc.com
• Statement of Accounts
• Interest Rate Enquiries
• Limited Part Prepayments
• Document Release Request
• Interest Certificate for Income Tax purposes
• Subsequent Disbursement Request
For any other service requests or queries, you may mail us on [email protected] from your registered email address and mention your file no. in the subject line.
We look forward to your support during these unprecedented times which call for such unprecedented measures.
We are certain that we will collectively see through this period successfully.
Thank you
HDFC Ltd.
Guidelines for Visitors at HDFC Offices
Considering the current COVID-19 situation, we are taking the necessary precautionary measures to control the spread of the virus. While we shall continue to serve customers at our offices, in the interest of everyone’s health and safety, kindly visit our offices only in case it is absolutely necessary. Your co-operation will help us in serving you better. Please read the guidelines carefully before visiting us.