Shareholder's FAQs

We recognize that investor satisfaction comes from delivering the apt service within the desired timelines. We hope to resolve your queries regarding the specified investor services.

 

The do's and don'ts while dealing in securities market

Do's Don'ts
Deal only through SEBI registered intermediaries.

Don't undertake off-market transactions in securities.

Invest based on sound reasoning after taking into account all publicly available information and on fundamentals.

Don't deal with unregistered intermediaries.

Beware of the false promises and to note that there are no guaranteed returns on investments in the Stock Market.

Don't be misled by rumours circulating in the market.

Give clear and unambiguous instructions to your broker/ sub-broker / DP.

Don't blindly follow media reports on corporate developments, as some of these could be misleading.

Be vigilant in your transactions.

Don't hesitate to approach the proper authorities for redressal of your doubts / grievances.

Insist on a contract note for your transaction.

Don't leave signed blank DISs of your demat account lying around carelessly or with anyone.

Verify all details in the contract note, immediately on receipt.

Do not sign blank DIS and keep them with DP or broker to save time.

Always settle dues through the normal banking channels with the market intermediaries.

Do not keep any signed blank transfer deeds.

Scrutinize minutely both the transaction and the holding statements that you receive from your DP.

 

Keep copies of all your investment documentation.

 

Handle DIS Book issued by DP's carefully.

 

Insist that the DIS numbers are pre-printed and your account number (client id) be pre-stamped.

 

In case you are not transacting frequently make use of the freezing facilities provided for your demat account.

 

Deliver the shares in case of sale or pay the money in case of purchase within the time prescribed.

 

Be aware of your rights and responsibilities.

 

In case of complaints, approach the right authorities for redressal in a timely manner.

 

Register e-mail address to receive all documents, notices, including Annual Reports and other communications of the Company in electronic form.

 

Dematerialization

  • What is Dematerialization?

    The process of converting securities (i.e. shares, bonds etc.) held in physical form into electronic form is known as dematerialization. Under this process securities held by an investor in physical form are converted to an equal number of securities in electronic form and credited into the investor's demat account maintained by him with his Depository Participant (DP).
  • What are the advantages of holding securities in dematerialized form?

    The advantages of holding securities in dematerialized form are as following:
    • Convenient mode of holding securities, especially in case you are holding shares of many companies.
    • Immediate transfer of securities.
    • No stamp duty is payable on transfer in demat mode
    • Elimination of risks such as bad delivery, fake securities etc.
    • Reduction in paper work & Transaction cost.
    • Saving of time – Change in address / bank account particulars etc. recorded with DP gets registered electronically with all companies in which the investor holds securities.
    • Facilitates direct credit of shares in case of allotment under IPO, Rights, Bonus, Split etc.
    IN VIEW OF THE ADVANTAGES OF HOLDING SHARES IN DEMATERIALIZED FORM, SHAREHOLDERS HOLDING SHARES IN PHYSICAL FORM ARE REQUESTED TO KINDLY CONSIDER DEMATRIALISING THE SAME AT THE EARLIEST.
  • Why should I demat shares of HDFC? Is dematerialization compulsory for trading in HDFC Shares?

    SEBI has made it compulsory for all investors to settle their trades in HDFC shares only in electronic form. Hence, shareholders intending to trade in HDFC shares are required to hold the same in electronic form.
  • How can I dematerialize my share certificate(s)?

    Procedure for dematerialising the shares held in physical form is provided here under:
    • Open a Beneficiary Account with a DP registered with SEBI and with any one of the Depositories i.e., NSDL or CDSL.
    • Submit the Dematerialization Request Form (DRF) (in triplicate) to your DP duly filled in and signed, along with share certificate(s) in original and other requisite documents.
    • Obtain an acknowledgement from your DP.
    • On receipt of aforesaid DRF, your DP will generate a Dematerialization Request Number (DRN) and will electronically transmit the same to HDFC through the concerned Depository.
    • Simultaneously, DP will send the physical certificate(s) with the original DRF to HFDC for verification and confirmation.
    • The Corporation, on receipt of DRF and share certificate(s), will process the said request.

    NOTE: Therefore, under no circumstances should you submit your DRF and the share certificate(s) directly to HDFC.
  • Can shares held jointly in physical form be dematerialised, if the sequence of names mentioned in certificate differs from the sequence of names as per demat account?
    Yes, for this purpose you need to submit duly signed Transposition form along with the DRF and share certificate(s) to your DP.
  • Is pledge of dematerialized shares possible?
    Yes, dematerialised shares can be pledged for the purpose of availing of any loan/ credit facility or collateral arrangement with banks/ financial institutions.
  • Are shareholders holding shares in dematerialized form, eligible to receive Annual Report and attend General Meetings?
    Yes, shareholder holding shares in dematerialized form are entitled to receive dividend, notices, annual report, attend general meetings and participate and vote thereat to the extent of their shareholding.
  • Whom should I inform change in my address, bank account details etc. in respect of shares held in demat form?
    All request/ communication regarding change in address, bank account details, NECS mandate, registration of nomination etc. should be addressed to your DP directly.
  • Whom should I contact in case of non-receipt of dividend, bonus etc.?
    Since dividend, bonus and other corporate benefits are declared / issued by the Corporation, you need to contact the Investor Services Department of the Corporation (ISD), quoting your beneficiary account number (i.e. Client ID) and DP ID.
  • Can I do Demat cum deletion of name?
    Yes, you can. Kindly contact your DP for more information.
  • What is rematerialisation of shares?
    It is the process through which shares held in electronic form are converted into physical form.
  • What is the procedure for rematerialization shares?

    Procedure for rematerialisation of shares is as follows:
    • Shareholders should submit the duly filled in Rematerialisation Request Form (RRF) to the concerned DP.
    • DP intimates the relevant Depository of such requests.
    • DP submits RRF to the Company's R&TA.
    • DP will generate a Remat Request Number (RRN) and the said RRN is electronically transmitted to the Company/ Registrar and Transfer Agent (RTA) through the concerned Depository;
    • HDFC on receipt and verification of RRF, allots the folio number to the concerned shareholder and prints the share certificate.
    • HDFC sends the Share Certificate to the concerned shareholders through Registered AD;
    • Depository updates the Beneficiary Account of the shareholder by deleting the shares so rematerialised.

Dealing In Shares - Electronic Form

I would like to buy shares of HDFC. How do I proceed?

The detailed procedure for purchase of shares in HDFC is as follows:

  • Open a Depository Account by approaching a Depository Participant (DP) registered with SEBI and one of the Depositories (NSDL or CDSL). After the DP account is opened, the DP will issue a Delivery Instruction Slip book, to be used for transfer of shares held in electronic form.
  • Open a Securities Trading Account (STA) with a Broker registered with SEBI and with any one of the Stock Exchanges, for e.g. BSE or NSE
  • Usually Brokers arrange to open the STA along with the Depository Account. STA can either be online, offline or Net broking.
  • In case of online broking, if you buy shares, your bank account (linked to the STA) is debited towards amount payable on the Contract and the shares are directly credited to your DP account (linked to the STA) and vice-versa.
  • In case of offline broking, if you sell shares, get the Settlement Number from the Broker and submit Delivery Instructions to your DP latest by the next day of the date of contract. The broker will make the payment to you by way of a cheque on the payout day.
  • In case of Net broking, by logging into the trading website of the Broker, you can directly buy or sell the shares. If you buy shares, your bank account gets debited for an amount payable under the contract and the acquired shares are credited to your DP account.
  • Kindly ensure to keep the Delivery Instructions Slip (DIS) book in a safe place and never sign a blank DIS. Also never disclose your password for Net broking to anybody.

The steps/ procedures stated above are only indicative, since they may vary from broker to broker. You will be required to comply with the specific procedures prescribed by your broker.

  • What are the types of accounts for dealing in securities in demat form?

    Following are the types of accounts for dealing in securities in demat form:

    • Beneficial Owner Account (B.O. Account) / Demat Account: An account opened with a Depository Participant (DP) in the name of investor for holding and transferring securities.
    • Trading Account: An account opened by the broker in the name of the investor for buying and selling of securities.
    • Bank Account: A bank account opened in the name of the investor for debiting or crediting money with respect to transactions in the securities market.

  • What precautions an online investor must take?

    Following are the Precautions an online Investor must take:

    • Default password provided by the broker must be changed before placing the order.
    • The password should not be shared with others and password must be changed at periodic intervals.
    • Proper understanding of the manner in which the online trading software has to be operated.
    • Adequate training on usage of software.
    • The online trading system has facility for order and trade confirmation after placing the orders.
  • Transfer Of Shares - Physical Form

    • I have purchased shares of HDFC in physical form. How do I register the same in my name?

      You are required to send the following documents for registering shares in your name:

      • Duly executed share transfer deed in prescribed Form SH-4.
      • Original share certificate(s) .
      • PAN card of both seller (transferor) and buyer (transferee) - self attested to the Investor Services Department of the Corporation (ISD) at the following address:
      • Housing Development Finance Corporation Limited.
        Investor Services Department
        Ramon House, 5th Floor
        H T Parekh Marg,
        169, Backbay Reclamation,
        Churchgate,
        Mumbai - 400 020
        Tel: 022-61413900
        Fax: 022-24147301

    • What is the stamp duty payable on transfer of shares?
      As per Article 62(a) of Schedule 1 of Indian Stamp Act, 1899, currently stamp duty is payable @ 0.25% of total consideration viz. being the market value of the shares as traded on the date of execution of transfer.
    • What is the procedure for transfer of shares in favour of transferee(s)?

      The transferee is required to send the following documents to the ISD for getting the shares transfered in his name:

      • Duly executed share transfer deed in prescribed e-form SH-4.
      • Original share certificate(s) .
      • PAN card of both seller (transferor) and buyer (transferee) - self attested
    • What is the procedure for transfer of shares in case one forgets to lodge the shares acquired more than a year ago?
      Please note that Form 7B is no longer valid and has been replaced by Form SH - 4.
      Submit the new Form SH-4 i.e transfer deed duly executed along with other documents to ISD.
    • What is the procedure to add the name of another person as a joint-holder?
      Addition of name is deemed to be transfer of shares. In such cases, the procedure laid for transfer of shares as stated above is required to be followed.
    • Is submission of Permanent Account Number (PAN) mandatory for transfer of shares in physical form?
      As per the provisions of SEBI (Listing Regulation) 2015, for registeration of transfer of securities, copies of the PAN card of both transferee(s) and transferor(s) are required to be submitted for transfer of shares in physical form.
    • Can single holding of shares be converted into joint holdings or joint holdings into single holding? If yes, what is the procedure involved in doing the same?
      Yes, conversion of single holding into joint holdings or joint holdings into single holding or transfer within the family members leads to a change in the pattern of ownership, and therefore, the procedure for a normal transfer as mentioned above needs to be followed.
    • How can I get the shares registered which are received by way of gift? Does it attract stamp duty?
      The procedure for registration of shares gifted (held in physical form) is same as the procedure for a normal transfer. Further the stamp duty payable on such shares is as follows:
      • The stamp duty payable for registration of gifted shares would be payable @ 0.25% of the market value of the shares prevailing as on the date, if any, conveying the gift or the date of execution of the transfer deed, whichever is higher.
      • In case the shares held in demat form are gifted, no stamp duty is required for transfer of shares.
    • What is the Procedure for splitting of a share certificate into share certificates representing small number of shares?
      Shareholder may write to HDFC enclosing the relevant share certificate for splitting into smaller lots.
      The share certificates, after splitting, will be sent by HDFC to the shareholders at the shareholder’s address registered with it.
    • How can I get the various share certificates consolidated into a single certificate?
      Shareholders having share certificates in various denominations under the same folios are required to send all the certificates to HDFC for consolidation into a single certificate.
      In case the shares are not held in more than one folio but all the folios are in the same order of names, you need to write to Corporation seeking consolidation of folios.
    Download form

    Issue of duplicate certificate

    • What is the procedure to obtain duplicate share certificate(s)?

      Immediately on being aware of the loss /misplacement of your share certificate(s), Kindly follow the Procedure mentioned below:
      • Lodge a First Information Report (FIR) with your local police station.
      • Submit your application in writing to the ISD, duly signed by all the shareholders, quoting your folio number, details of share certificate(s) lost, along with a original/certified copy of the FIR.
      • ISD on verification, will mark 'Stop Transfer' against the share certificate(s) reported as lost/misplaced by you for a period of 15 days and will provide you the detailed procedure for issue of duplicate share certificate(s), including the draft of the affidavit and indemnity to be executed by you.

      • On receipt of all the aforesaid documents, the Corporation will publish a public notice in two newspapers (English & Marathi) giving the details of the share certificate(s) reported as lost / misplaced by shareholder(s), seeking objections if any, to the issuance of duplicate share certificate(s).
      • In case no objection is received within 7 days from the date of the said notice, the Corporation will proceed to issue you the duplicate share certificate(s).
      • For specimen of Affidavit and Indemnity contact ISD
    • What should I do in case I find the original share certificate(s) reported as lost/ misplaced?
      In terms of the indemnity executed and furnished by you, please return the original share certificate(s) to the ISD, immediately for cancellation.
    • What is the procedure for replacement of share certificate(s) in lieu of torn, defaced or mutilated share certificate(s)?
      Please submit your application in writing to the ISD, duly signed by all the shareholders, requesting for replacement of share certificate(s), enclosing therein the torn, defaced or mutilated share certificate(s).

    Nomination

    TRANSMISSION OF SHARES

    • If a person holding shares in physical form in his sole name dies intestate (i.e. without leaving a will) how can his legal heir(s) get the shares transmitted in his/ their name(s)?
      In case no person has been appointed as nominee by the deceased shareholder, the legal heir(s) is/are requested to submit the following documents along with the share certificate(s) to the Corporation:
      If the share holding in the Corporation as on the date of application is up to 2000 equity shares of ` 2 each, the legal heir(s) should submit the following documents :
      • A request letter duly signed by the legal heirs quoting the current address.
      • Notarised copy of the death certificate of the deceased shareholder or attested by a Gazetted officer
      • Share certificate(s) in original.
      • Self-attested copy of legal heir’s pancard and proof of address.
      • Affidavit and indemnity made on appropriate non-judicial stamp paper indemnifying the corporation
      • No objection certificate [NOC] from all legal heir(s) who do not object to such transmission (or) copy of Family Settlement Deed duly notarized or attested by a Gazetted Officer and executed by all the legal heirs of the deceased holder.

      If the share holding in the Corporation as on the date of application is more than 2000 equity shares of ` 2 each, the legal heir(s) should submit the following documents:
      • A request letter duly signed by the legal heirs.
      • Notarised true copy of the death certificate of the deceased shareholder or attested by a Gazetted officer.
      • Share certificate(s) in original.
      • Affidavit and indemnity made on appropriate non-judicial stamp paper indemnifying the corporation.
      • Succession certificate (or) Probate of will (or) Letter of Administration (or) Court decree.
      • Self-attested copy of legal heir’s pancard and proof of address.
    • Can I request to transmit part of the shares held under a folio?
      Transmission will be given effect in the manner and in accordance with the Will, Probate / Order issued by the Court.
    • What happens in case the legal heir(s) cannot trace the share certificate(s)?
      In case the legal heir(s) cannot trace the share certificate, he may apply to the ISD for issuance of duplicate share certificate(s) along with request for transmission of shares. In addition to submission of documents prescribed for transmission of share(s), legal heir(s) is required to follow the procedure for issue of duplicate share certificate(s).
    • Is stamp duty payable on transmission of shares?
      No, stamp duty is not required to be paid for transmission of shares.
    • What should I do, in the event of death of one of the joint holder?
      In case of such an event, please intimate the fact of the demise of the concerned shareholder to the ISD in writing, enclosing therein a certified copy of the death certificate issued by the local / statutory authorities, self-attested copy of the surviving shareholder’s pancard and the share certificate(s), in original.
      The ISD on receipt of the above documents will delete the name of the deceased shareholder and return the share certificate(s) duly endorsed in favor of the surviving shareholder(s).
    • Can I delete the name for a part of my shareholding under a folio?
      No. Deletion of name has to be done for the entire shareholding under a folio.
    • After deletion of name, as above, can I add another name?
      Addition of name tantamount to transfer of share hence can be done by following the procedure laid for transfer of shares.
    • What is the procedure for transmission of shares that are held in electronic form?
      Kindly Contact your DP for the same.
    • Can I do Demat cum deletion of name?
      Yes, you can. Kindly contact your DP for more information.

    NECS

    • What is NECS?
      NECS refers to the National Electronic Clearing Service (NECS) introduced by the Reserve Bank of India (RBI) in September 2008 with a view to facilitate centralized processing for periodic and bulk payments.
      The RBI vide its circular 376-DPSS. (CO) EPPD. No. 191-04.01.01.2009-2010 dated June 29, 2009 has instructed all banks to move to the NECS platform, with effect from October 1, 2009.
      NECS essentially operates on the new and unique bank account number, allotted by the banks post implementation of Core Banking Solutions (CBS) for centralized processing of inward instructions and efficiency in handling bulk transactions.
    • What is the procedure to intimate change in the NECS details to the Corporation?
      The procedure to intimate change in the NECS details for shares held in physical form with the Corporation is as follows:
        Submit an application in writing to the ISD, duly signed by the sole/first shareholder containing the following particulars, so that the future dividends can be remitted to your new account number.
      • Name of the Bank and branch
      • Account number allotted by the bank after implementation of CBS.
      • Type of account (saving/current/OD etc)
      • Nine digit MICR code number appearing on the cheque.
      • Copy of cancelled cheque.
        In case you hold shares in demat mode, please contact your DP for the desired changes.

    Change Of Address

    • How can I record a change in my address?
      In case you hold shares in physical form, please submit your application in writing duly signed by all the shareholders, quoting your folio number, old address, new address along with a self attested copy of the proof of new address (e.g., ration card, Valid passport, MTNL/ BSNL Telephone Bill or Electricity Bill (not earlier than 6 months), driving licence, Rent Receipt or leave and licence agreement) and In case you are holding the shares in Demat form, request for change of address should be addressed to your DP only.
    • Can my Power of Attorney (POA) holder submit an application to effect a change in my address?
      Yes, if the POA has been registered with the Corporation and if such POA contains a provision authorizing him to instruct companies to record change in your address. In case the POA has not been registered, POA holder is required to submit a certified true copy of the POA along with his application for effecting change in your address.

    Transposition Of Names

    • What is Transposition?
      Transposition is the process of interchanging the order of names given in the share certificate in respect of shares held under a folio by shareholder(s).
    • What is the procedure for transposition of shares of HDFC?
      The procedure for transposition of shares of HDFC is as follows:
      • You can submit your application in writing to the ISD, duly signed by all the shareholders requesting for inter-change of names, enclosing therein all the share certificate(s) held under a particular folio.
      • Your application should clearly state the order in which the name(s) should appear in the folio.
      • Can also be done at the time of Dematerlisation of shares.

    Service Standards

    HDFC is committed to provide effective and prompt service to its investors. The Investor Services Committee (ISC) has been entrusted with the responsibility of ensuring that the investors of the Corporation are serviced in accordance with the standard operating procedures and within the service standards adopted by the Corporation. Listed below are the service standards adopted by the Corporation relating to securities issued by the Corporation in respect of shares held in physical form.

    Nature of Service* Through post* Over the counter
    Transfer of shares 3 working days 20 minutes
    Transposition of names 3 working days 20 minutes
    Change of address / ECS / Bank details 3 working days 20 minutes
    Registration of Nomination 3 working days 20 minutes
    Issue of duplicate / re-validation of dividend warrant(s) 4 working days 20 minutes
    Transmission of shares / Deletion of name 7 working days -
    Split / Replacement / Consolidation of share certificate(s) 7 working days -
    Dematerialization of shares 8 working days -
    Rematerialization of shares 8 working days -
    Release of unclaimed shares 10 working days -
    Issue of duplicate share certificate(s) 15 working days -

    * Subject to receipt of valid documents, its verification and receipt of requisite approvals.