Investor Services

Grievances

Housing Development Finance Corporation Limited ('the Corporation') is committed to providing effective and prompt service to its shareholders. The Corporation has in place, a designated e-mail address i.e. [email protected] for assistance and/or grievance redressal and is closely monitored by the Company Secretary of the Corporation. The escalation matrix for complaints relating to the securities of the Corporation is as provided below:

Level 1

For Shares

Ms. Lata Nayak Assistant General Manager- Investor Services

Address

5 th Floor, Ramon House,
H. T. Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai – 400 020.

Phone +91-22- 6141 3904

Fax +91-22- 2414 7301

Mail [email protected]

For Debentures

Ms. Lakshmi Shetty Assistant General Manager- Investor Services

Address

5 th Floor, Ramon House,
H. T. Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai – 400 020.

Phone +91-22- 6141 3908

Fax +91-22- 2414 7301

Mail [email protected]

Level 2

In the event, the grievance(s) are not resolved within 3 working days of its submission along with all requisite documents or the investor is not satisfied with the resolution provided, he/ she can forward his/her complaint to the Company Secretary.

Mr. Ajay Agarwal Company Secretary

Address

HDFC House, H. T. Parekh Marg,
165-166, Backbay Reclamation, Churchgate,
Mumbai – 400 020.

Phone +91-22-6631 6434

Fax +91-22- 2281 1203

Mail [email protected]

Level 3

In case of non-redressal of the complaint to the investor’s satisfaction, within a reasonable time frame, the investor may approach-

Mr. V. Srinivasa Rangan Executive Director

Address

HDFC House, H. T. Parekh Marg,
165-166, Backbay Reclamation, Churchgate,
Mumbai – 400 020.

Phone +91-22-6631 6532

Fax +91-22- 2204 6758

Mail [email protected]

Level 4

In case a complaint is still not redressed to the investor's satisfaction, the investor may approach the Securities and Exchange Board of India and file their grievance through “SCORES”, the centralized online system for lodging and tracking complaints.
SCORES facility can be accessed through the weblink http://scores.gov.in.

Filing complaints on SCORES - Easy & quick

a. Register on SCORES portal
b. Mandatory details for filing complaints on SCORES:
i. Name, PAN, Address, Mobile Number, E-mail ID
c. Benefits:
i. Effective communication
ii. Speedy redressal of the grievances

Codes and Policies

View All

Board Committees

Board of Directors

HDFC is a professionally managed organization with its Board consisting of eminent persons, professionals who represent various segments including finance, taxation, construction and urban policy & development. The Board primarily focuses on strategy formulation, policy and control, designed to deliver increasing value to the various stakeholders.

Mr. Deepak S. Parekh

Chairman

Mr. Nasser Munjee

Independent Director

Dr. J. J. Irani

Independent Director

Mr. U. K. Sinha

Independent Director

Mr. Jalaj Ashwin Dani

Independent Director

Dr. Bhaskar Ghosh

Independent Director

Ms. Ireena Vittal

Independent Director

Mr. V. Srinivasa Rangan

Executive Director

Ms. Renu Sud Karnad

Managing Director

Mr. Keki M. Mistry

Vice Chairman & Chief Executive Officer

Audit and Governance Committee

For terms of reference Click Here

Nomination & Remuneration Committee

For terms of reference Click Here

Stakeholders Relationship Committee

For terms of reference Click Here

Corporate Social Responsibility Committee

Risk Management Committee

For terms of reference Click Here

Listing

The equity shares, non convertible debentures and warrants issued by the Corporation are listed on BSE Limited and the National Stock Exchange of India Limited and tradable on all the recognized stock exchanges. HDFC being entirely a non-promoter owned entity aims to provide detailed information to all investors.

HISTORY OF CORPORATE ACTIONS SINCE INCORPORATION

Date	Corporate Actions
17-Oct-77	Incorporated as a public limited company
19-Sep-78	Public Issue of 399,874 equity shares (F.V. Rs. 100) priced at par
30-Oct-81	Final Dividend for 1980-81 - Rs. 5 per equity share
26-Oct-82	Final Dividend for 1981-82 - Rs. 7.50 per equity share
25-Oct-83	Final Dividend for 1982-83 - Rs. 10 per equity share
26-Oct-84	Final Dividend for 1983-84 - Rs. 12 per equity share
30-Oct-85	Final Dividend for 1984-85 - Rs. 13 per equity share
15-Oct-86	Final Dividend for 1985-86 - Rs. 15 per equity share
15-Apr-87	Rights Issue of 500,000 equity shares (F.V. Rs. 100) at par
6-May-87	Public Issue of 500,000 equity shares (F.V. Rs. 100) priced at par
27-Oct-87	Final Dividend for 1986-87 - Rs. 16 per equity share
25-Oct-88	Final Dividend for 1987-88 - Rs. 17 per equity share
25-Jul-89	Final Dividend for 1988-89 (on 9 months) - Rs. 14 per equity share
31-Jul-90	Final Dividend for 1989-90 - Rs. 20 per equity share
18-Dec-90	Rights Issue of 1,000,000 equity shares (F.V. Rs. 100) at a premium of ₹ 75 per share
1-Jan-91	Public Issue of 1,450,000 equity shares (F.V. Rs. 100) at a premium of ₹ 85 per share
30-Jul-91	Final Dividend for 1990-91 - Rs. 22 per equity share
7-Jul-92	Final Dividend for 1991-92 - Rs. 24 per equity share
25-Feb-93	47,25,000 FCD's of Rs. 800 each at the ratio of 1FCD for every 2 Equity share held consisting of 2 parts - Part A and Part B of ₹ 400 each (100 + 300 premium)
27-Jul-93	Final Dividend for 1992-93 - Rs. 25 per equity share
17-Jun-94	Final Dividend for 1993-94 - Rs. 28 per equity share
4-Aug-94	Private Placement of 900,000 equity shares (F.V. Rs. 100) to Financial Institutions
25-Jul-95	Final Dividend for 1994-95 - Rs. 32 per equity share
17-Oct-95	Private Placement of 1,786,400 equity shares (F.V. Rs. 100) to Foreign Institutional Investors
6-Aug-96	Final Dividend for 1995-96 - Rs. 37 per equity share
25-Jun-97	Final Dividend for 1996-97 - Rs. 45 per equity share
11-Jul-98	Final Dividend for 1997-98 - Rs. 75 per equity share
10-Jul-99	Final Dividend for 1998-99 - Rs. 85 per equity share
6-Aug-99	Splitting of Shares from FV of Rs. 100 to FV of Rs. 10
28-Feb-00	Special Millenium Dividend - Rs. 10 per equity share
8-May-00	Second Interim Dividend - Rs. 9 per equity share
18-Jul-01	Final Dividend for 2000-01 - Rs. 12.50 per equity share
26-Jul-02	Final Dividend for 2001-02 - Rs. 25 per equity share
30-Dec-02	Issue of Bonus Shares - Ratio 1:1
19-Jul-03	Final Dividend for 2002-03 - Rs. 11 per equity share
20-Jul-04	Final Dividend for 2003-04 - Rs. 13.50 per equity share
16-Jul-05	Final Dividend for 2004-05 - Rs. 17 per equity share
19-Jul-06	Final Dividend for 2005-06 - Rs. 20 per equity share
28-Jun-07	Final Dividend for 2006-07 - Rs. 22 per equity share
17-Jul-08	Final Dividend for 2007-08 – Rs. 25 per equity share
23-Jul-09	Final Dividend for 2008-09 – Rs. 30 per equity share
24-Aug-09	Combined offerings of Warrants with NCDs to QIBs on a QIP basis
15-Jul-10	Final Dividend for 2009-10 – Rs. 36 per equity share
21-Aug-10	Splitting of Shares from FV of Rs. 10 to FV of Rs. 2
9-Jul-11	Final Dividend for 2010-11 – Rs. 9 per equity share of ₹ 2 each
12-Jul-12	Final Dividend for 2011-12 – Rs. 11 per equity share of ₹ 2 each
24-Aug-12	Last date for submission of Warrant Exercise Form
20-Jul-13	Final Dividend for 2012-13 - Rs. 12.50 per equity share of ₹ 2 each
22-Jul-14	Final Dividend for 2013-14 - Rs. 14 per equity share of ₹ 2 each
30-Mar-15	Interim Dividend for 2014-15 – Rs. 2 per equity share of ₹ 2 each
29-Jul-15	Final Dividend for 2014-15 - Rs. 13 per equity share of ₹ 2 each
07-Apr-16	Interim Dividend for 2015-16 – Rs. 3 per equity share of ₹ 2 each
28-Jul-16	Final Dividend for 2015-16 - Rs. 14 per equity share of ₹ 2 each
20-Mar-17	Interim Dividend for 2016-17 – Rs. 3 per equity share of ₹ 2 each
27-Jul-17	Final Dividend for 2016-17 – Rs. 15 per equity share of ₹ 2 each
29-Mar-18	Interim Dividend for 2017-18 – Rs. 3.5 per equity share of ₹ 2 each
31-Jul-18	Final Dividend for 2017-18 – Rs. 16.50 per equity share of ₹ 2 each
25-Mar-19	Interim Dividend for 2018-19 – Rs. 3.5 per equity share of ₹ 2 each
03-Aug-19	Final Dividend for 2018-19 – Rs. 17.50 per equity share of ₹ 2 each

View Equity History

Stock Exchange / Trustees

The equity shares, non-convertible debentures and the warrants issued by the Corporation are listed on:

BSE Limited (BSE)

Address

Phiroze Jeejeebhoy Towers
Dalal Street
Mumbai – 400 001

Phone

+91 22-2272 1233 / 34

Fax

+91 22-2272 1919

Mail

[email protected]

Website

www.bseindia.com

National Stock Exchange Of India Limited (NSE)

Address

Exchange Plaza, Plot No. C/1, Block G, Bandra-Kurla Complex
Bandra (East),
Mumbai – 400 051

Phone

+91 22-2659 8100/ 114

Fax

+91 22-2659 8120

Mail

[email protected]

Website

www.nseindia.com

Stock Exchange Codes	Reuters Code	Bloomberg Code
BSE-500010	BSE-HDFC.BO	HDFC:IN
NSE - HDFC EQ	NSE-HDFC.NS	HDFC:IS

Rupee Denominated Bonds issued by the Corporation to overseas investors are listed on London Stock Exchange (LSE), 10, Paternoster Square, London, EC4M7LS.

ISIN for equity shares: INE001A01036

The Debenture Trustee

IDBI Trusteeship Services Limited.

Asian Building, Ground Floor
17, R. Kamani Marg, Ballard Estate
Mumbai – 400 001

Disclosures

With an aim to keep its shareholders abreast with all material information, HDFC promptly shares any disclosures made by it to the Stock Exchanges or made to its investors at large.

BOARD MEETINGS

GENERAL MEETINGS

MATERIAL INFORMATION

EQUITY SHARES

PERIODIC COMPLIANCES UNDER LISTING REGULATIONS

SHAREHOLDING PATTERN

NEWSPAPER ADVERTISEMENTS

*Advertisements in this section pertains to loss of share certificates/Transfer of shares.

POSTAL BALLOT

DISCLOSURE - DEBENTURE

RECORD DATES FOR INTEREST / REDEMPTION PAYMENTS

COMPLIANCE

SCHEME OF ARRANGEMENT

DISCLOSURE COMMERCIAL PAPERS

RECORD DATES

COMPLIANCE

Debentures

HDFC issues secured Non-Convertible Debentures on a private placement basis under the approval of its shareholders and in terms of the applicable laws, rules and regulations governing the same. Details of debentures, disclosure document and all other relevant details are available here.

Disclosure Document

Term Sheet

Qualified Institutions Placement

QUALIFIED INSTITUTIONS PLACEMENT 2018

Placement Document

Dividend

Unclaimed Dividend

Dividend declared at an annual general meeting is required to be paid within 30 days from the date of declaration of the said dividend. Companies are required to deposit the balance amount lying in the dividend account to an unclaimed dividend account within 37 days from the date of declaration. Any amount lying in the said account is termed as unclaimed dividend amount.

The details of unclaimed dividend as on March 31, 2020 are as follows:

Financial Year	Unclaimed Dividend as on March 31, 2020 (Rs.)	Unclaimed Dividend as % to total dividend payable	Date of declaration of Dividend	Last date for claiming Dividend
2012-13	2,36,79,240.50	0.12	July 19, 2013	August 19, 2020
2013-14	2,85,27,086.00	0.13	July 21, 2014	August 20, 2021
Interim Div 2014-15	49,24,846.00	0.16	March 19, 2015	April 20, 2022
Final Div 2014-15	2,70,22,008.00	0.13	July 28, 2015	August 26, 2022
Interim Div 2015-16	81,38,580.00	0.17	March 21, 2016	April 19, 2023
Final Div 2015-16	3,50,87,360.00	0.16	July 27, 2016	August 25, 2023
Interim Div 2016-17	82,39,479.00	0.17	March 3, 2017	April 1, 2024
Final Div 2016-17	3,91,41,285.00	0.16	July 26, 2017	August 24, 2024
Interim Div 2017-18	63,84,752.50	0.11	March 16, 2018	April 16, 2025
Final Div 2017-18	2,75,10,664.50	0.10	July 30, 2018	August 28, 2025
Interim Div 2018-19	67,36,495.50	0.11	March 6, 2019	April 6, 2026
Final Div 2018-19	3,05,68,510.00	0.10	August 2, 2019	August 31, 2026

Dividends not encashed or claimed, within seven years from the date of its transfer to the unclaimed dividend account, will, in terms of the provisions of section 124 of the Companies Act, 2013, be transferred to the Investor Education and Protection Fund (IEPF), established by the Central Government. However, in terms of Section 124 (6) of the Companies Act, 2013 and Rule 7 of the IEPF Rules, a shareholder can claim the dividend from IEPF after its transfer, by making an application in Form IEPF 5 online (please visit http://www.iepf.gov.in/IEPFA/refund.html)

FAQ's On Dividend

I have not provided my bank details to the Corporation. Is it compulsory to submit bank details for receiving dividends?

In terms of SEBI Circular dated April 20, 2018, the Corporation shall not be in a position of making payment of dividends to those shareholders who have not updated their Bank A/c details with the Corporation.

As such, you are requested to update your Bank A/c details in the manner as detailed below:-

in case you are holding shares of the Corporation in physical mode, you are requested to update your Bank A/c details by submitting original cancelled cheque with your name printed on it or bank passbook /statement duly attested by your bank along with the form available at the link below:-
For Declaration Format click here
in case you are holding shares of the Corporation in dematerialised form, you are requested to update your Bank A/c details with your Depository Participant.

What will happen to the dividend which is not paid to me on account of non updation of my Bank A/c details?

The declared dividend which remains unpaid for a period of 30 days from the date of declaration will be transferred to unpaid dividend account for the concerned financial year You may claim your dividend by updating your bank details by submitting the required documents as mentioned above.

However, dividends not claimed, within seven years from the date of its transfer to the unpaid dividend account, will be transferred to the Investor Education and Protection Fund (IEPF) established by the Government.

I have not received the dividend on shares of HDFC held by me. What should I do?

As a policy, HDFC pays dividend to its shareholders commencing from the next day after its declaration. In case you have updated your Bank A/c details and still not received the credit of dividend amount in your bank account within 15 days from the date of declaration, kindly inform Investor Services Department of the Corporation (ISD) quoting your Folio Number / DP ID & Client ID.

In case of non-receipt of physical dividend warrant or dividend(s) of previous years - You are required to furnish a Declaration on plain paper. After verification, unclaimed/unpaid dividend(s) will be credited into your registered bank account.

Declaration format available at the link below:

For Declaration Format click here

In case the electronic payment fails or is rejected by the Bank, the Corporation shall issue dividend warrants / demand drafts with Bank A/c details printed on it and post it to the address registered with the Corporation / DP.

How does one get dividend on shares held in dematerialized form

The Corporation obtains the details of beneficiary holders (shareholders) from the Depositories as on the date of the book closure /record date fixed by the Board of Directors.

Dividend in respect of shares held in dematerialized form is normally paid electronically if the 9 digit MICR code is available in the said details.

In the absence of the said MICR code, physical instrument such as Banker’s cheque or demand draft with Bank A/c details printed on it are issued and dispatched to the address registered with the DP.

In respect of shareholders maintaining a bank account for dividend purpose with HDFC Bank Limited, the Corporation gives direct credit of the dividend amount to the said account.

How can I revalidate a dividend warrant?

In case you have updated your Bank A/c details, please return the outdated (stale) dividend warrant along with a request letter to ISD for electronic payment of dividend.

In case you have not updated your Bank A/c details, you are requested to kindly update the same by following the procedure explained at FAQ 1.

Subsequently, contact ISD for payment of your dividend electronically.

Status of unclaimed dividend declared by HDFC during previous years:

Particulars	Dividend For 1995-96 To 2011-12	Dividend From 2012-13 To 2018-19
Status	Transferred to the Investor Education and Protection Fund (IEPF).	Will be transferred to IEPF on the due date.
Whether claimable?	Yes, It can be claimed from IEPF (www.iepf.gov.in).	Can be claimed from the Corporation before the due date of transfer to IEPF.

When is the unclaimed/ unpaid amount transferred to the IEPF Fund?

Pursuant to section 124(5) of Act, 2013, a company shall transfer any amount lying in the Unpaid Dividend Account for 7 years along with interest accrued, if any, thereon to the Fund.

What is the purpose of Form IEPF-5?

Any person whose shares, unclaimed dividend, matured deposits, matured debentures, application money due for refund or interest thereon, sale proceeds of fractional shares, redemption proceeds of preference shares etc. has been transferred to the IEPF Fund, may claim the shares under provision to sub-section (6) of section 124 or apply for refund, under clause (a) of subsection(3) of section 125 or under proviso to sub-section (3) of section 125, as the case may be, to the Authority by making an application in Form IEPF-5 online available on IEPF website (www.iepf.gov.in) alongwith fee, as decided by the Authority from time to time in consultation with the Central Government, under his own signature.

What will be the Course of action where the Corporation declares dividend on the shares which have already been transferred to the fund?

If the Corporation declares any further dividend on the shares which have already been transferred to the Fund , the amount received on such shares shall also be transferred to the Fund.

Details Of Nodal Officers

Nodal Officer

Mr. Ajay Agarwal Company Secretary

Mail [email protected]

Deputy Nodal Officer

Ms. Zenobia Baghal Asst. General Manager - Deposits

Mail [email protected]

Deputy Nodal Officer

Ms. Vaishali Vyas Senior Manager – Secretarial

Mail [email protected]

Tax Deducted at Source (TDS) on Dividend

TAX DEDUCTED AT SOURCE(TDS) ON DIVIDEND

As you may be aware that pursuant to the provisions of the Finance Act, 2020 dividend income is taxable in the hands of the shareholders w.e.f. April 1, 2020 and accordingly, the Corporation would be required to deduct tax at source (TDS) from the dividend paid to shareholders, if so approved at the ensuing Annual General Meeting (AGM)at the prescribed rates.

The rate of TDS as per the Income Tax Act, 1961 (I-T Act), would depend upon the status of the recipient and is explained herein below:

(i) Resident shareholders:
In case of resident shareholders, section 194 of the I-T Act provides mandate for withholding tax @ 10% on dividend income. In absence of Permanent Account Number (PAN), TDS rate of 20% will apply.

The Central Board of Direct Taxes issued a Press Release dated May 13, 2020 stating that TDS rates on the amount paid or credited to residents during the period from May 14, 2020 to March 31, 2021 has been reduced by 25%. Thus, in case of resident shareholders, withholding tax @ 7.5% (instead of 10%) on dividend income shall apply under Section 194 of the I-T Act. It is also clarified that there shall be no reduction in rates of TDS, where the tax is required to be deducted at higher rate due to non-furnishing of PAN with the Corporation/Depository Participant..

Resident shareholder, being an individual, whose total dividend income in a financial year exceeds ₹5,000 and who wish to receive dividend without deduction of tax at source may submit a declaration in Form No. 15G/ 15H, in original to the Corporation at its Registered Office. Template of Form No. 15G/15H canbe downloaded from the website of the Corporation (template provided below), or by writing an email to [email protected].

Shareholders are requested to note that while submission of original form is mandatory, they may submit the said documents online, on the website of the Corporation between June 1, 2020 and July 15, 2020.

(ii) Non-resident shareholders (other than Foreign Portfolio Investors/ Foreign Institutional Investors)

In case of non-resident shareholders other than foreign companies, the I-T Act provides mandate for withholding tax at the rate of 20% plus applicable surcharge and health and education cess of 4% on dividend income making effective rate of TDS as under:

Particulars	Surcharge Rate	Effective TDS rate
Dividend Income not exceeding ₹50,00,000	Nil	20.80%
Dividend Income exceeds ₹50,00,000 but does not exceed ₹1,00,00,000	10%	22.88%
Dividend Income exceeding ₹1,00,00,000	15%	23.92%

In case of shareholders, being foreign companies, the I-T Act provides mandate for withholding tax at the rate of 20% plus applicable surcharge and health and education cess of 4% on dividend income making effective rate of TDS as under:

Particulars	Surcharge Rate	Effective TDS rate
Dividend Income not exceeding ₹1,00,00,000	Nil	20.80%
Dividend Income exceeds ₹1,00,00,000 but does not exceed ₹10,00,00,000	2%	21.27%
Dividend Income exceeding ₹10,00,00,000	5%	21.84%

In respect of non-resident shareholders (including foreign companies), the TDS rates mentioned above will be further subject to any benefits available under the Double Taxation Avoidance Agreement (DTAA) read with Multilateral Instrument (MLI) provisions, if any, between India and the country in which the non-resident is considered resident in terms of such DTAA read with MLI.

In order to claim benefit under DTAA, the non-resident shareholders would be required to submit the following documents each financial year on or before the record date fixed for determining the shareholders who are eligible to receive the final dividend, if so approved at the respective AGMs:

- Tax Residency Certificate (TRC) issued by the Tax / Government authority of the Country in which the Non-Resident shareholder is a resident of (valid for the relevant financial year);

- Form No. 10F containing therein information to be provided under section 90(5)/ 90A(5) of the I-T Act, if not so covered in TRC (Valid for the relevant financial year);

- Declaration from shareholders stating the following [template provided below]:

That the shareholder did not at any time during the relevant year have a permanent establishment in India;
That the shareholder is the beneficial owner of the dividend;
That the construct and affairs of the shareholder is not arranged with the main or principal purpose of obtaining any tax benefits, directly or indirectly, under the Tax Treaty;
That the arrangement of the shareholder is not covered under impermissible avoidance arrangement; and

- Permanent Account Number (PAN) – In absence of PAN, TDS rate of 20% plus applicable surcharge and health and education cess of 4% will apply.

Please note that the Corporation in its sole discretion reserves the right to call for any further information and/or to apply domestic law for TDS.

(iii) Non-resident institutional shareholders (Foreign Portfolio Investors/ Foreign Institutional Investors (FPI / FII)

In case of FPI / FII shareholders, the I-T Act provides mandate for withholding tax at the rate of 20% plus applicable surcharge and health and education cess of 4% on dividend income making effective rate of TDS as under:

Particulars	Surcharge Rate	Effective TDS rate
Dividend Income not exceeding ₹50,00,000	Nil	20.80%
Dividend Income exceeds ₹50,00,000 but does not exceed ₹1,00,00,000	10%	22.88%
Dividend Income exceeds ₹1,00,00,000 but does not exceed ₹2,00,00,000	15%	23.92%
Dividend Income exceeds ₹2,00,00,000 but does not exceed ₹5,00,00,000	25%	26.00%
Dividend Income exceeding ₹5,00,00,000	37%	28.50%

For the purpose of withholding tax, it may not be possible to consider applicable DTAA benefits, if any, in case of FPI/FII since the provisions of I T Act do not provide so.

Disclaimer: This Communication shall not be treated as an advice from the Corporation. Shareholders should obtain tax advice related to their tax matters from a tax professional.

Check Unclaimed Dividend Check Unclaimed shares

Credit Ratings

Instrument	Rating agency	Rating assigned
Deposits	ICRA Limited	ICRA MAAA/Stable
	CRISIL Limited	CRISIL FAAA/ Stable
Bonds/ Non Convertible Debentures	ICRA Limited	ICRA AAA/Stable
	CRISIL Limited	CRISIL AAA/Stable
Subordinated Debt	ICRA Limited	ICRA AAA/Stable
	CRISIL Limited	CRISIL AAA/ Stable
Short Term Debt	ICRA Limited	ICRA A1+
	CRISIL Limited	CRISIL A1+
	Credit Analysis & Research Ltd.	CARE A1+
Long Term Bank Facilities	Credit Analysis & Research Ltd.	CARE AAA
Short Term Bank Facilities	Credit Analysis & Research Ltd.	CARE A1+
Long Term Bank Facilities	ICRA Limited	ICRA AAA
Short Term Bank Facilities	ICRA Limited	ICRA A1+
Note: The Corporation has been assigned the highest ratings in all the above-mentioned instruments.

Shareholder's Information

THE DO'S AND DON'TS WHILE DEALING IN SECURITIES MARKET

Do's	Don'ts
Deal only through SEBI registered intermediaries.	Don't undertake off-market transactions in securities.
Invest based on sound reasoning after taking into account all publicly available information and on fundamentals.	Don't deal with unregistered intermediaries.
Beware of the false promises and to note that there are no guaranteed returns on investments in the Stock Market.	Don't be misled by rumours circulating in the market.
Give clear and unambiguous instructions to your broker/ sub-broker / DP.	Don't blindly follow media reports on corporate developments, as some of these could be misleading.
Be vigilant in your transactions.	Don't hesitate to approach the proper authorities for redressal of your doubts / grievances.
Insist on a contract note for your transaction.	Don't leave signed blank DISs of your demat account lying around carelessly or with anyone.
Verify all details in the contract note, immediately on receipt.	Do not sign blank DIS and keep them with DP or broker to save time.
Always settle dues through the normal banking channels with the market intermediaries.	Do not keep any signed blank transfer deeds.
Scrutinize minutely both the transaction and the holding statements that you receive from your DP.
Keep copies of all your investment documentation.
Handle DIS Book issued by DP's carefully.
Insist that the DIS numbers are pre-printed and your account number (client id) be pre-stamped.
In case you are not transacting frequently make use of the freezing facilities provided for your demat account.
Deliver the shares in case of sale or pay the money in case of purchase within the time prescribed.
Be aware of your rights and responsibilities.
In case of complaints, approach the right authorities for redressal in a timely manner.
Register e-mail address to receive all documents, notices, including Annual Reports and other communications of the Company in electronic form.

RIGHTS OF SHAREHOLDERS

Amongst the various stakeholders of the Corporation, one of the most important constituents are the esteemed shareholders. The Corporation’s equity shares were listed on the Bombay Stock Exchange in 1978, a year after its incorporation. The equity shares of the Corporation got listed on the National Stock Exchange in 1994, the same year the exchange commenced operations.

The Corporation has always ensured that the interests of its shareholders are served with the highest priority in line with its objectives and principles. It has consistently ensured that shareholders are empowered and has always endeavoured to honour their statutory rights, some of which are listed below –

Receive share certificates, on allotment or transfer or transmission of shares, as the case may be, within the prescribed time
Nomination of shares in favour of any person on whom such shares would vest upon death of the shareholder(s)
Free transfer of shares
Raise grievances, if any and seek a solution within 7 days
Be informed through timely and correct disclosures
Receive correspondence from the Corporation
Receive financial statements, reports and notices convening general meetings prior to the date of the concerned general meetings and in accordance with stipulated regulations
Attend and speak at general meetings and propose resolutions
Appoint and remove directors and auditors
Receive corporate benefits like dividend and bonus shares as and when declared and announced
Vote either in person or in proxy or through corporate representation at the general meeting and demand a poll
Vote where a resolution is sought to be passed through postal ballot
Voting Rights
All the shares issued by the Corporation carry equal voting rights.
In accordance with the applicable laws, the Corporation provides the facility of remote e-voting to its shareholders, in respect of all shareholders’ resolutions. The e-voting facility is also extended at the venue of the general meeting for shareholders who have not casted their votes through remote e-voting. E-voting operates on the principle of 'One Share-One Vote'. When a resolution is assented to by a requisite majority of shareholders, it shall be deemed to have been duly passed.
To inspect various registers of the Corporation, minute books of general meetings and to receive copies thereof after complying with the requirements prescribed in applicable laws.
Protection of minority shareholders from abusive actions by, or in the interest of, controlling shareholders acting either directly or indirectly, and effective means of redress.

OBLIGATIONS

Some of the obligations entrusted on shareholders are:

Possess a valid contract or purchase/sale note
Deliver securities with valid documents and proper signatures
Provide Know Your Client (KYC) documents
Provide within a reasonable period of time, such additional information as may be required
Timely encashment of the paid dividends
Understand the rights given to Members
Maintain decorum at general meetings
Substantiate grievances with appropriate information / documents and participate in dispute resolution meetings, as and when convened
Update the address, bank account and other requisite details

SERVICE STANDARDS

HDFC is committed to provide effective and prompt service to its investors. The Investor Services Committee (ISC) has been entrusted with the responsibility of ensuring that the investors of the Corporation are serviced in accordance with the standard operating procedures and within the service standards adopted by the Corporation. Listed below are the service standards adopted by the Corporation relating to securities issued by the Corporation in respect of shares held in physical form.

Nature of Service*	No. Of Days*
Transposition of names	3 working days
Change of address / NACH / Bank details	3 working days
Registration of Nomination	3 working days
Issue of duplicate / re-validation of dividend warrant(s)	5 working days
Transmission of shares / Deletion of name	7 working days
Split / Replacement / Consolidation of share certificate(s)	5 working days
Dematerialization of shares	10 working days
Rematerialization of shares	5 working days
Release of unclaimed shares	7 working days
Issue of duplicate share certificate(s)	15 working days

* Subject to receipt of valid documents, its verification and receipt of requisite approvals.

FAQS

DEMATERIALIZATION

What is Dematerialization?

The process of converting securities (i.e. shares, bonds etc.) held in physical form into electronic form is known as dematerialization. Under this process securities held by an investor in physical form are converted to an equal number of securities in electronic form and credited into the investor's demat account maintained by him with his Depository Participant (DP).
What are the advantages of holding securities in dematerialized form?
The advantages of holding securities in dematerialized form are as following: IN VIEW OF THE ADVANTAGES OF HOLDING SHARES IN DEMATERIALIZED FORM, SHAREHOLDERS HOLDING SHARES IN PHYSICAL FORM ARE REQUESTED TO KINDLY CONSIDER DEMATRIALISING THE SAME AT THE EARLIEST.
- Convenient mode of holding securities, especially in case you are holding shares of many companies.
- Immediate transfer of securities.
- No stamp duty is payable on transfer in demat mode
- Elimination of risks such as bad delivery, fake securities etc.
- Reduction in paper work & Transaction cost.
- Saving of time – Change in address / bank account particulars etc. recorded with DP gets registered electronically with all companies in which the investor holds securities.
- Facilitates direct credit of shares in case of allotment under IPO, Rights, Bonus, Split etc.
Why should I demat shares of HDFC? Is dematerialization compulsory for trading in HDFC Shares?

SEBI has made it compulsory for all investors to settle their trades in HDFC shares only in electronic form. Hence, shareholders intending to trade in HDFC shares are required to hold the same in electronic form.
How can I dematerialize my share certificate(s)?
Procedure for dematerialising the shares held in physical form is provided here under:
NOTE: Therefore, under no circumstances should you submit your DRF and the share certificate(s) directly to HDFC.
- Open a Beneficiary Account with a DP registered with SEBI and with any one of the Depositories i.e., NSDL or CDSL.
- Submit the Dematerialization Request Form (DRF) (in triplicate) to your DP duly filled in and signed, along with share certificate(s) in original and other requisite documents.
- Obtain an acknowledgement from your DP.
- On receipt of aforesaid DRF, your DP will generate a Dematerialization Request Number (DRN) and will electronically transmit the same to HDFC through the concerned Depository.
- Simultaneously, DP will send the physical certificate(s) with the original DRF to HFDC for verification and confirmation.
- The Corporation, on receipt of DRF and share certificate(s), will process the said request.
Can shares held jointly in physical form be dematerialised, if the sequence of names mentioned in certificate differs from the sequence of names as per demat account?
Yes, for this purpose you need to submit duly signed Transposition form along with the DRF and share certificate(s) to your DP.
Is pledge of dematerialized shares possible?
Yes, dematerialised shares can be pledged for the purpose of availing of any loan/ credit facility or collateral arrangement with banks/ financial institutions.
Are shareholders holding shares in dematerialized form, eligible to receive Annual Report and attend General Meetings?
Yes, shareholder holding shares in dematerialized form are entitled to receive dividend, notices, annual report, attend general meetings and participate and vote thereat to the extent of their shareholding.
Whom should I inform change in my address, bank account details etc. in respect of shares held in demat form?
All request/ communication regarding change in address, bank account details, NECS mandate, registration of nomination etc. should be addressed to your DP directly.
Whom should I contact in case of non-receipt of dividend, bonus etc.?
Since dividend, bonus and other corporate benefits are declared / issued by the Corporation, you need to contact the Investor Services Department of the Corporation (ISD), quoting your beneficiary account number (i.e. Client ID) and DP ID.
Can I do Demat cum deletion of name?
Yes, you can. Kindly contact your DP for more information.
What are the documents which I need to submit to the Corporation in case the request for dematerialisation of my shares submitted to the DP is rejected?
The Corporation may reject your request for received by it from the DP in case your details viz, signature name, address etc. does not match with the records of the Corporation.

The list of documents required to be submitted by you to the Corporation in such instances is as below:

In case of enhanced due diligence, below mentioned documents are required by the Corporation

* Self attested copy of proof of old and new address of the shareholder.

* Bank statement / passbook attested by the banker where dividends are encashed
- Signature and address verified by the Banker on their letterhead/our format, along with cancelled cheque with name printed on it of the same bank account and any self-attested copy of proof of address (valid Passport/ Aadhar Card/ Driving License/Voter’s id card)/identity and duly notarised affidavit on stamp paper of Rs.100 for current signature, as per format.
- Duly notarised copy of the Marriage Certificate/ Govt. Gazette Notification for name variation.
- Duly notarised affidavit on stamp paper of Rs. 100 for name variation.
- Newspaper cutting of the public notice for name variation in English and vernacular newspapers in the region of my residence along with duly notarised affidavit on stamp paper of Rs. 100 for name variation.
What are the documents which I need to submit to the Corporation in case the request for rematerialisation of my shares submitted to the DP is rejected?
- Client Master List
- Signature and address verified by the Banker on their letterhead along with cancelled cheque with name printed on it of the same bank account and any self-attested copy of proof of address/identity and duly notarised affidavit on stamp paper of Rs.100 for current signature, as per format.
Kindly contact ISD for specimen of Affidavit.
What is rematerialisation of shares?
It is the process through which shares held in electronic form are converted into physical form.
What is the procedure for rematerialization shares?
Procedure for rematerialisation of shares is as follows:
- Shareholders should submit the duly filled in Rematerialisation Request Form (RRF) to the concerned DP.
- DP intimates the relevant Depository of such requests.
- DP submits RRF to the Company's R&TA.
- DP will generate a Remat Request Number (RRN) and the said RRN is electronically transmitted to the Company/ Registrar and Transfer Agent (RTA) through the concerned Depository;
- HDFC on receipt and verification of RRF, allots the folio number to the concerned shareholder and prints the share certificate.
- HDFC sends the Share Certificate to the concerned shareholders through Registered AD;
- Depository updates the Beneficiary Account of the shareholder by deleting the shares so rematerialised.

DEALING IN SHARES - ELECTRONIC FORM

I would like to buy shares of HDFC. How do I proceed?

The detailed procedure for purchase of shares in HDFC is as follows:
- Open a Depository Account by approaching a Depository Participant (DP) registered with SEBI and one of the Depositories (NSDL or CDSL). After the DP account is opened, the DP will issue a Delivery Instruction Slip book, to be used for transfer of shares held in electronic form.
- Open a Securities Trading Account (STA) with a Broker registered with SEBI and with any one of the Stock Exchanges, for e.g. BSE or NSE
- Usually Brokers arrange to open the STA along with the Depository Account. STA can either be online, offline or Net broking.
- In case of online broking, if you buy shares, your bank account (linked to the STA) is debited towards amount payable on the Contract and the shares are directly credited to your DP account (linked to the STA) and vice-versa.
- In case of offline broking, if you sell shares, get the Settlement Number from the Broker and submit Delivery Instructions to your DP latest by the next day of the date of contract. The broker will make the payment to you by way of a cheque on the payout day.
- In case of Net broking, by logging into the trading website of the Broker, you can directly buy or sell the shares. If you buy shares, your bank account gets debited for an amount payable under the contract and the acquired shares are credited to your DP account.
- Kindly ensure to keep the Delivery Instructions Slip (DIS) book in a safe place and never sign a blank DIS. Also never disclose your password for Net broking to anybody.
The steps/ procedures stated above are only indicative, since they may vary from broker to broker. You will be required to comply with the specific procedures prescribed by your broker.
What are the types of accounts for dealing in securities in demat form?

Following are the types of accounts for dealing in securities in demat form:
- Beneficial Owner Account (B.O. Account) / Demat Account: An account opened with a Depository Participant (DP) in the name of investor for holding and transferring securities.
- Trading Account: An account opened by the broker in the name of the investor for buying and selling of securities.
- Bank Account: A bank account opened in the name of the investor for debiting or crediting money with respect to transactions in the securities market.
What precautions an online investor must take?

Following are the Precautions an online Investor must take:
- Default password provided by the broker must be changed before placing the order.
- The password should not be shared with others and password must be changed at periodic intervals.
- Proper understanding of the manner in which the online trading software has to be operated.
- Adequate training on usage of software.
- The online trading system has facility for order and trade confirmation after placing the orders.

TRANSFER OF SHARES - PHYSICAL FORM

Can I lodge request for transfer of my shares after April 1, 2019?
SEBI vide its Circular No. SEBI/LAD-NRO/GN/2018/24 dated June 8, 2018, amended Regulation 40 of the SEBI (Listing Regulations) 2015 pursuant to which post December 5, 2018, transfer of securities could not be processed unless the securities were held in the dematerialized form. The said deadline was extended by SEBI to March 31, 2019. However, transfer deed(s) lodged on or before March 31, 2019 and returned due to deficiency in the document may be re-lodged for transfer even after the said deadline.

The said restriction does not apply to transmission or transposition of securities. SEBI has further clarified that the Members are not prohibited from holding the shares in physical form even after April 1, 2019.

ISSUE OF DUPLICATE CERTIFICATE

What is the procedure to obtain duplicate share certificate(s)?

Immediately on being aware of the loss /misplacement of your share certificate(s), Kindly follow the Procedure mentioned below:
- Lodge a First Information Report (FIR) with your local police station.
- Submit your application in writing to the ISD, duly signed by all the shareholders, quoting your folio number, details of share certificate(s) lost, along with a original/certified copy of the FIR.
- ISD on verification, will mark 'Stop Transfer' against the share certificate(s) reported as lost/misplaced by you for a period of 15 days and will provide you the detailed procedure for issue of duplicate share certificate(s), including the draft of the affidavit and indemnity to be executed by you.
- On receipt of all the aforesaid documents, the Corporation will publish a public notice in two newspapers (English & Marathi) giving the details of the share certificate(s) reported as lost / misplaced by shareholder(s), seeking objections if any, to the issuance of duplicate share certificate(s).
- In case no objection is received within 7 days from the date of the said notice, the Corporation will proceed to issue you the duplicate share certificate(s).
- For specimen of Affidavit and Indemnity contact ISD
What should I do in case I find the original share certificate(s) reported as lost/ misplaced?
In terms of the indemnity executed and furnished by you, please return the original share certificate(s) to the ISD, immediately for cancellation.
What is the procedure for replacement of share certificate(s) in lieu of torn, defaced or mutilated share certificate(s)?
Please submit your application in writing to the ISD, duly signed by all the shareholders, requesting for replacement of share certificate(s), enclosing therein the torn, defaced or mutilated share certificate(s).
What are the documents which I need to submit to the Corporation in case I wish to obtain duplicate certificate?
- Affidavit on stamp paper of Rs. 100 executed by all the holder(s) and duly notarized in the prescribed format;
- Duly executed Indemnity on stamp paper of Rs. 500 to be witnessed by 2 persons & 2 sureties along with self-attested proof of identity and Income-tax returns/Form 16A of the latest years of the sureties;
- Original/Notarized copy of the First Information Report (FIR) lodged with a local Police Station in the city where the share certificate is reported as lost/ misplaced.
- Public notice for loss of shares in English Newspaper, as per format and in the city where the share certificate has been reported loss / misplaced;
- Demand draft of Rs. 550/
- Self-attested copy of PAN card
- Self-attested copy of proof of address – Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
Kindly contact ISD for specimen of Affidavit and Indemnity Bond.
Additional documents required to be submitted in case of mismatch of signature
- Signature and address verified by the Banker on their letterhead along with cancelled cheque with name printed on it of the same bank account or bank account statement/passbook duly attested by the banker and
- Duly notarised affidavit on stamp paper of Rs. 100 for current signature, as per format.
Additional documents required to be submitted in case of variation of name appearing on share certificates and on the documents submitted
- Duly notarised copy of Marriage Certificate/ Gazette Notification
- Duly notarised affidavit for name variation on stamp paper of Rs. 100
- Newspaper cutting of the public notice for name variation in English and vernacular newspapers in the region of residence of the shareholder

NOMINATION

What is nomination facility?
This facility is mainly useful for individuals holding shares in sole name. In the case of joint holding of shares by individuals, nomination will be effective only in the event of death of all joint holders. Nomination refers to the act of nominating a person in whom the shares would vest in the event of unfortunate death of the nominator (shareholder).
What are its advantages?
Notwithstanding anything contained in any other law or any testamentary deposition or otherwise, in respect of the shares, where a nomination has been made in accordance with the provisions of Companies Act, 2013 or any modifications thereof, on the death of the shareholder, (or in case of joint holdings, on the death of all the joint holders), the Nominee shall become entitled to the rights in relation to such shares held by the deceased shareholder(s), to the exclusion of all other persons unless the nomination is revoked.
How do I make a nomination with regard to my shareholding?
The procedure for making nomination with regard to shareholding in physical form is as follows:
- Submit the Nomination Form (SH-13) in duplicate, duly filled and signed by all the shareholders.
- However, if the shareholder(s) hold(s) shares in more than one folio; but in different order of names or hold in joint names in more than one folio in different combination of names, then they can appoint different nominees under each folio.
- On receipt of the request for registration of nomination, the ISD will register the same by allotting a registration number.
- The duplicate copy of the nomination form will be returned to the shareholder(s) indicating the registration number and the date of registration of nomination.
For specimen of Nomination Form. Please click here for Nomination Form (SH-13)
Do I have to send the share certificate(s) along with the nomination form?
No
Can a nomination made be changed? What is the effect of nomination upon transfer of shares?
Yes. A nomination once made can be revoked by making a fresh nomination. In case joint shareholders have made a nomination, and one of them expires, the surviving shareholder(s) can make a fresh nomination. Further, upon transfer of shares, the nomination stands automatically rescinded.
What is the procedure for transfer of shares in favor of the Nominee?
The procedure for transfer of shares in favor of the Nominee is as follows:
Upon death of the shareholder or the joint holders, as the case may be, the Nominee would be required to furnish the following documents in addition to any other documents as may be required by the Corporation for the purposes of identification.
- Request letter from nominee.
- Certified true copy of death certificate of the shareholder(s).
- Proof of date of birth of the Nominee, in case the Nominee is a minor.
- The original share certificate(s).
- Self attested copy of PAN card and address proof of nominee.
What is the effect on the nomination in the event of death of one of the joint holder?
In the event of death of one of the joint holder, the shares will devolve on the surviving shareholders to the exclusion of the nominee. In this case, the surviving shareholders may make a fresh nomination if they so desire.
What is the effect of nomination when a shareholder dies leaving a minor nominee?
In terms of sub-section (4) of Section 72 of the Companies Act, 2013, if the Nominee is a minor, it shall be lawful for the holder of the shares to nominate in the prescribed manner any person to become entitled to shares in the event of his death during the minority of the Nominee. In case of a minor Nominee, a person is required to be named as a guardian to whom the shares shall vest in the event of death of the shareholder during minority of Nominee. On attaining majority, the Nominee is required to send a notice of his decision to either become a shareholder or to transfer the shares.
Can I nominate a person for a part of my shareholding?
No. The nomination should be made for the entire shareholding under a folio.
Who can appoint a nominee and who can be appointed as a nominee?
Individual shareholders holding shares in single name or joint names can appoint a nominee.In case of joint holding, joint holders together have to appoint the nominee. An individual having capacity to contract only can be appointed as a nominee. Minor(s) can, however, be appointed as a nominee.
Can a nomination once made be revoked / varied?
It is possible to revoke / vary a nomination once made by submitting a duly executed for SH – 14 with the Company. If nomination is made by joint holders, and one of the joint holders dies, the remaining joint holder(s) can make a fresh nomination by revoking the existing nomination.
Are the joint holders deemed to be nominees to the shares?
Joint holders are not nominees; they are joint holders of the relevant shares having joint rights on the same. In the event of death of any one of the joint holders, the surviving joint holder(s) of the shares is/ are the only person(s) recognised under law as holder(s) of the shares. Surviving joint holder(s) may appoint a nominee.
Is nomination form required to be witnessed?
A nomination form must be witnessed.
Can a Non Resident (NRI) nominate?
Yes, a NRI can nominate. But a Power of Attorney holder cannot nominate on behalf of NRI.
Can a NRI be nominated?
NRI can be a nominee on repatriable or non repatriable basis subject to RBI’s permission as applicable.

Note: In case you hold shares in demat form please contact to your DP for further information.

TRANSMISSION OF SHARES

If a person holding shares in physical form in his sole name dies intestate (i.e. without leaving a will) how can his legal heir(s) get the shares transmitted in his/ their name(s)?
In case no person has been appointed as nominee by the deceased shareholder, the legal heir(s) is/are requested to submit the following documents along with the share certificate(s) to the Corporation:
If the share holding in the Corporation as on the date of application is up to 500 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents :
- A request letter duly signed by the legal heirs quoting the current address.
- Notarised copy of the death certificate of the deceased shareholder or attested by a Gazette officer
- Share certificate(s) in original.
- Affidavit on stamp paper of Rs. 100 executed by all the legal heir and duly notarized in the prescribed format – to the effect of identification and claim of legal ownership to the securities.
- Duly executed Indemnity on stamp paper of Rs. 500 to be witnessed by 2 persons & 2 sureties along with self-attested proof of identity and Income-tax returns/Form 16A of the latest years of the sureties;
- Self-attested copy of legal heir’s pan card and proof of address -Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
- No objection certificate [NOC] from all legal heir(s) who do not object to such transmission (or) copy of Family Settlement Deed duly notarized or attested by a Gazette Officer and executed by all the legal heirs of the deceased holder.
- Cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker.
If the share holding in the Corporation as on the date of application is more than 500 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents:
- A request letter duly signed by the legal heirs.
- Notarised copy of the death certificate of the deceased shareholder or attested by a Gazette officer.
- Share certificate(s) in original.
- Affidavit on stamp paper of Rs. 100 executed by all the legal heir and duly notarized in the prescribed format – to the effect of identification and claim of legal ownership to the securities.
- Succession certificate (or) Probate of will (or) Letter of Administration (or) Court decree.
- Self-attested copy of legal heir’s pan card and proof of address - Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
- Cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker.
If a person holding shares in physical form in his sole name dies intestate (i.e. without leaving a will) how can his legal heir(s) get the shares transmitted in his/ their name(s)?
In case no person has been appointed as nominee by the deceased shareholder, the legal heir(s) is/are requested to submit the following documents along with the share certificate(s) to the Corporation:
If the share holding in the Corporation as on the date of application is up to 2000 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents :
- A request letter duly signed by the legal heirs quoting the current address.
- Notarised copy of the death certificate of the deceased shareholder or attested by a Gazetted officer
- Share certificate(s) in original.
- Self-attested copy of legal heir’s pancard and proof of address.
- Affidavit made on appropriate non-judicial stamp paper.
- No objection certificate [NOC] from all legal heir(s) who do not object to such transmission (or) copy of Family Settlement Deed duly notarized or attested by a Gazetted Officer and executed by all the legal heirs of the deceased holder.
If the share holding in the Corporation as on the date of application is more than 2000 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents:
- A request letter duly signed by the legal heirs.
- Notarised true copy of the death certificate of the deceased shareholder or attested by a Gazetted officer.
- Share certificate(s) in original.
- Affidavit made on appropriate non-judicial stamp paper.
- Succession certificate (or) Probate of will (or) Letter of Administration (or) Court decree.
- Self-attested copy of legal heir’s pancard and proof of address.
Can I request to transmit part of the shares held under a folio?
Transmission will be given effect in the manner and in accordance with the Will, Probate / Order issued by the Court.
What happens in case the legal heir(s) cannot trace the share certificate(s)?
In case the legal heir(s) cannot trace the share certificate, he may apply to the ISD for issuance of duplicate share certificate(s) along with request for transmission of shares. In addition to submission of documents prescribed for transmission of share(s), legal heir(s) is required to follow the procedure for issue of duplicate share certificate(s).
Is stamp duty payable on transmission of shares?
No, stamp duty is not required to be paid for transmission of shares.
What should I do, in the event of death of one of the joint holder?
In case of such an event, please intimate the fact of the demise of the concerned shareholder to the ISD in writing, enclosing therein a certified copy of the death certificate issued by the local / statutory authorities, self-attested copy of the surviving shareholder’s pancard and proof of address and the share certificate(s), in original.
The ISD on receipt of the above documents will delete the name of the deceased shareholder and return the share certificate(s) duly endorsed in favor of the surviving shareholder(s).
Can I delete the name for a part of my shareholding under a folio?
No. Deletion of name has to be done for the entire shareholding under a folio.
After deletion of name, as above, can I add another name?
Addition of name tantamount to transfer of share hence can be done by following the procedure laid for transfer of shares.
What is the procedure for transmission of shares that are held in electronic form?
Kindly Contact your DP for the same.
Can I do Demat cum deletion of name?
Yes, you can. Kindly contact your DP for more information.
Which documents I need to submit in case I wish to delete name of a joint holder?
- Death certificate(s) of the deceased shareholder(s) -Original/verified by HDFC personnel/ attested by Notary Public/ Gazette Officer.
- Share certificate(s) in original.
- Self-attested copies PAN Card(s) and proof of address - Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
- Cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker.
- Signature and address verified by the Banker on their letterhead/our format.
- Duly notarised original affidavit of stamp paper of Rs.100 for current signature, as per format.
Additional documents required to be submitted in case of variation of name appearing on the documents submitted
- Duly notarised copy of Marriage Certificate/ Gazette Notification
- Duly notarised affidavit for name variation on stamp paper of Rs. 100
- Newspaper cutting of the public notice for name variation in English and vernacular newspapers in the region of residence of the shareholder

NACH

What is NACH?
National Payments Corporation of India (NPCI) has implemented “National Automated Clearing House (NACH)” for Banks, Financial Institutions, Corporates and Government a web based solution to facilitate interbank, high volume, electronic transactions which are repetitive and periodic in nature.

National Payments Corporation of India (NPCI) is an umbrella organization for all retail payments system in India. It was set up with the guidance and support of the Reserve Bank of India (RBI) and Indian Banks' Association (IBA).
What is the procedure to intimate change in the NACH details to the Corporation?
The procedure to intimate change in the NACH details for shares held in physical form with the Corporation is as follows:
- Submit an application in writing to the ISD, duly signed by the sole/first shareholder containing the following particulars, so that the future dividends can be remitted to your new account number.
- Name of the Bank and branch
- Account number allotted by the bank after implementation of CBS.
- Type of account (saving/current/OD etc)
- Nine digit MICR code number appearing on the cheque.
- Copy of cancelled cheque.
- In case you hold shares in demat mode, please contact your DP for the desired changes.

CHANGE OF ADDRESS

How can I record a change in my address?
In case you hold shares in physical form, please submit your application in writing duly signed by all the shareholders, quoting your folio number, old address, new address along with a self attested copy of the proof of new address (e.g., ration card, Valid passport, MTNL/ BSNL Telephone Bill or Electricity Bill (not earlier than 6 months), driving licence, Rent Receipt or leave and licence agreement) and In case you are holding the shares in Demat form, request for change of address should be addressed to your DP only.
Can my Power of Attorney (POA) holder submit an application to effect a change in my address?
Yes, if the POA has been registered with the Corporation and if such POA contains a provision authorizing him to instruct companies to record change in your address. In case the POA has not been registered, POA holder is required to submit a certified true copy of the POA along with his application for effecting change in your address.

TRANSPOSITION OF NAMES

What is Transposition?
Transposition is the process of interchanging the order of names given in the share certificate in respect of shares held under a folio by shareholder(s).
What is the procedure for transposition of shares of HDFC?
The procedure for transposition of shares of HDFC is as follows:
- You can submit your application in writing to the ISD, duly signed by all the shareholders requesting for inter-change of names, enclosing therein all the share certificate(s) held under a particular folio.
- Your application should clearly state the order in which the name(s) should appear in the folio.
- Can also be done at the time of Dematerlisation of shares.

Name of the Transferor(s)	Name of the Transferee	No. of Equity Shares of Rs. 2 each transferred*	Date of Registration of transfer
Bhadra Datta Gupta	Pravin Navalchand Mehta	700	April 5, 2019

* Locked-in for a period of 6 months from the date of registration of transfer.

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