Investor Services

Grievances

Housing Development Finance Corporation Limited ('the Corporation') is committed to providing effective and prompt service to its shareholders. The Corporation has in place, a designated e-mail address i.e. [email protected] for assistance and/or grievance redressal and is closely monitored by the Company Secretary of the Corporation. The escalation matrix for complaints relating to the securities of the Corporation is as provided below:

For Shares

Ms. Lata Nayak Senior Manager- Investor Services

5 th Floor, Ramon House,
H. T. Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai – 400 020.

+91-22- 6141 3904
+91-22- 2414 7301
For Debentures

Ms. Lakshmi Shetty Assistant General Manager- Investor Services

5 th Floor, Ramon House,
H. T. Parekh Marg,
169, Backbay Reclamation, 
Churchgate, Mumbai – 400 020.

+91-22- 6141 3908
+91-22- 2414 7301

In the event, the grievance(s) are not resolved within 3 working days of its submission along with all requisite documents or the investor is not satisfied with the resolution provided, he/ she can forward his/her complaint to the Company Secretary.

Mr. Ajay Agarwal Company Secretary

HDFC House, H. T. Parekh Marg,
165-166, Backbay Reclamation, Churchgate,
Mumbai – 400 020.

+91-22-6631 6434
+91-22- 2281 1203

In case of non-redressal of the complaint to the investor’s satisfaction, within a reasonable time frame, the investor may approach-

Mr. V. Srinivasa Rangan Executive Director

HDFC House, H. T. Parekh Marg,
165-166, Backbay Reclamation, Churchgate,
Mumbai – 400 020.

+91-22-6631 6532
+91-22- 2204 6758

In case a complaint is still not redressed to the investor's satisfaction, the investor may approach the Securities and Exchange Board of India and file their grievance through “SCORES”, the centralized online system for lodging and tracking complaints.
SCORES facility can be accessed through the weblink http://scores.gov.in.

Board Committees

HDFC is a professionally managed organization with its Board consisting of eminent persons, professionals who represent various segments including finance, taxation, construction and urban policy & development. The Board primarily focuses on strategy formulation, policy and control, designed to deliver increasing value to the various stakeholders.

Mr. Deepak S. Parekh

Chairman

Mr. Nasser Munjee

Independent Director

Dr. J. J. Irani

Independent Director

Mr. U. K. Sinha

Independent Director

Mr. Jalaj A. Dani

Independent Director

Dr. Bhaskar Ghosh

Independent Director (Additional Director)

Mr. V. Srinivasa Rangan

Executive Director

Ms. Renu Sud Karnad

Managing Director

Mr. Keki M. Mistry

Vice Chairman & Chief Executive Officer

Mr. Nasser Munjee (Chairman)

Independent Director

Mr. Jalaj A. Dani

Independent Director

Dr. Bhaskar Ghosh

Independent Director (Additional Director)

For terms of reference Click Here

Dr. J. J. Irani (Chairman)

Independent Director

Mr. Nasser Munjee

Independent Director

Mr. U. K. Sinha

Independent Director

For terms of reference Click Here

Dr. J. J. Irani (Chairman)

Independent Director

Mr. Jalaj A. Dani

Independent Director

Mr. V. Srinivasa Rangan

Executive Director

For terms of reference Click Here

Mr. Deepak S. Parekh(Chairman)

Chairman

Mr. Jalaj A. Dani

Independent Director

Mr. Keki M. Mistry

Vice Chairman & Chief Executive Officer

Ms. Renu Sud Karnad

Managing Director

Mr. V. Srinivasa Rangan

Executive Director

For terms of reference Click Here

Mr. Nasser Munjee (Chairman)

Independent Director

Dr. Bhaskar Ghosh

Independent Director (Additional Director)

Mr. Keki M. Mistry

Vice Chairman & Chief Executive Officer

Ms. Renu Sud Karnad

Managing Director

Mr. V. Srinivasa Rangan

Executive Director

For terms of reference Click Here

Listing

The equity shares, non convertible debentures and warrants issued by the Corporation are listed on BSE Limited and the National Stock Exchange of India Limited and tradable on all the recognized stock exchanges. HDFC being entirely a non-promoter owned entity aims to provide detailed information to all investors.

Date Corporate Actions
17-Oct-77 Incorporated as a public limited company
19-Sep-78 Public Issue of 399,874 equity shares (F.V. Rs. 100) priced at par
30-Oct-81 Final Dividend for 1980-81 - Rs. 5 per equity share
26-Oct-82 Final Dividend for 1981-82 - Rs. 7.50 per equity share
25-Oct-83 Final Dividend for 1982-83 -Rs. 10 per equity share
26-Oct-84 Final Dividend for 1983-84 - Rs. 12 per equity share
30-Oct-85 Final Dividend for 1984-85 - Rs. 13 per equity share
15-Oct-86 Final Dividend for 1985-86 - Rs. 15 per equity share
15-Apr-87 Rights Issue of 500,000 equity shares (F.V.100) at par
6-May-87 Public Issue of 500,000 equity shares (F.V.Rs. 100) priced at par
27-Oct-87 Final Dividend for 1986-87 - Rs. 16 per equity share
25-Oct-88 Final Dividend for 1987-88 - Rs. 17 per equity share
25-Jul-89 Final Dividend for 1988-89 (on 9 months) - Rs. 14 per equity share
31-Jul-90 Final Dividend for 1989-90 -Rs. 20 per equity share
18-Dec-90 Rights Issue of 1,000,000 equity shares (F.V.100) at a premium of ₹ 75 per share
1-Jan-91 Public Issue of 1,450,000 equity shares (F.V.Rs. 100) at a premium of ₹ 85 per share
30-Jul-91 Final Dividend for 1990-91 - Rs. 22 per equity share
7-Jul-92 Final Dividend for 1991-92 - Rs. 24 per equity share
25-Feb-93 47,25,000 FCD's of Rs. 800 each at the ratio of 1FCD for every 2 Equity share held consisting of 2 parts - Part A and Part B of ₹ 400 each (100 + 300 premium)
27-Jul-93 Final Dividend for 1992-93 - Rs. 25 per equity share
17-Jun-94 Final Dividend for 1993-94 -Rs. 28 per equity share
4-Aug-94 Private Placement of 900,000 equity shares (F.V. Rs. 100) to Financial Institutions
25-Jul-95 Final Dividend for 1994-95 - Rs. 32 per equity share
17-Oct-95 Private Placement of 1,786,400 equity shares (F.V. Rs. 100) to Foreign Institutional Investors
6-Aug-96 Final Dividend for 1995-96 - Rs. 37 per equity share
25-Jun-97 Final Dividend for 1996-97 -Rs. 45 per equity share
11-Jul-98 Final Dividend for 1997-98 -Rs. 75 per equity share
10-Jul-99 Final Dividend for 1998-99 - Rs. 85 per equity share
6-Aug-99 Splitting of Shares from FV of Rs. 100 to FV of Rs. 10
28-Feb-00 Special Millenium Dividend - Rs. 10 per equity share
8-May-00 Second Interim Dividend - Rs. 9 per equity share
18-Jul-01 Final Dividend for 2000-01 - Rs. 12.50 per equity share
26-Jul-02 Final Dividend for 2001-02 - Rs. 25 per equity share
30-Dec-02 Issue of Bonus Shares - Ratio 1:1
19-Jul-03 Final Dividend for 2002-03 - Rs. 11 per equity share
20-Jul-04 Final Dividend for 2003-04 - Rs. 13.50 per equity share
16-Jul-05 Final Dividend for 2004-05 - Rs. 17 per equity share
19-Jul-06 Final Dividend for 2005-06 - Rs. 20 per equity share
28-Jun-07 Final Dividend for 2006-07 - Rs. 22 per equity share
17-Jul-08 Final Dividend for 2007-08 – Rs. 25 per equity share
23-Jul-09 Final Dividend for 2008-09 – Rs. 30 per equity share
24-Aug-09 Combined offerings of Warrants with NCDs to QIBs on a QIP basis
15-Jul-10 Final Dividend for 2009-10 – Rs. 36 per equity share
21-Aug-10 Splitting of Shares from FV of Rs. 10 to FV of Rs. 2
9-Jul-11 Final Dividend for 2010-11 – Rs. 9 per equity share of ₹ 2 each
12-Jul-12 Final Dividend for 2011-12 – Rs. 11 per equity share of ₹ 2 each
24-Aug-12 Last date for submission of Warrant Exercise Form
20-Jul-13 Final Dividend for 2012-13 - Rs. 12.50 per equity share of ₹ 2 each
22-Jul-14 Final Dividend for 2013-14 - Rs. 14 per equity share of ₹ 2 each
30-Mar-15 Interim Dividend for 2014-15 – Rs. 2 per equity share of ₹ 2 each
29-Jul-15 Final Dividend for 2014-15 - Rs. 13 per equity share of ₹ 2 each
07-Apr-16 Interim Dividend for 2015-16 – Rs. 3 per equity share of ₹ 2 each
28-Jul-16 Final Dividend for 2015-16 - Rs. 14 per equity share of ₹ 2 each
20-Mar-17 Interim Dividend for 2016-17 – Rs. 3 per equity share of ₹ 2 each
27-Jul-17 Final Dividend for 2016-17 – Rs. 15 per equity share of ₹ 2 each
29-Mar-18 Interim Dividend for 2017-18 – Rs. 3.5 per equity share of ₹ 2 each
31-Jul-18 Final Dividend for 2017-18 – Rs. 16.50 per equity share of ₹ 2 each

Stock Exchange / Trustees

The equity shares, non-convertible debentures and the warrants issued by the Corporation are listed on:

BSE Limited (BSE)

Phiroze Jeejeebhoy Towers
Dalal Street
Mumbai – 400 001

+91 22-2272 1233 / 34

+91 22-2272 1919

National Stock Exchange Of India Limited (NSE)

Exchange Plaza, Plot No. C/1, Block G, Bandra-Kurla Complex
Bandra (East),
Mumbai – 400 051

+91 22-2659 8100/ 114

+91 22-2659 8120

Stock Exchange Codes Reuters Code Bloomberg Code
BSE-500010 BSE-HDFC.BO HDFC:IN
NSE - HDFC EQ NSE-HDFC.NS HDFC:IS

Rupee Denominated Bonds issued by the Corporation to overseas investors are listed on London Stock Exchange (LSE), 10, Paternoster Square, London, EC4M7LS.

ISIN for equity shares: INE001A01036 

The Debenture Trustees

IDBI Trusteeship Services Limited.

Asian Building, Ground Floor
17, R. Kamani Marg, Ballard Estate
Mumbai – 400 001

Central Bank of India

Debenture Trustee Section
Merchant Banking Division
4th Floor, MMO Building
55, Mahatma Gandhi Road
Fort, Mumbai 400 001

Disclosures

With an aim to keep its shareholders abreast with all material information, HDFC promptly shares any disclosures made by it to the Stock Exchanges or made to its investors at large.

Debentures

HDFC issues secured Non-Convertible Debentures on a private placement basis under the approval of its shareholders and in terms of the applicable laws, rules and regulations governing the same. Details of debentures, disclosure document and all other relevant details are available here. 

Dividend

Dividend declared at an annual general meeting is required to be paid within 30 days from the date of declaration of the said dividend. Companies are required to deposit the balance amount lying in the dividend account to an unclaimed dividend account within 37 days from the date of declaration. Any amount lying in the said account is termed as unclaimed dividend amount.

The details of unclaimed dividend as on October 31, 2018 are as follows:

Financial Year Unclaimed Dividend As On October 31, 2018 (₹) Unclaimed Dividend As % To Total Dividend Payable Date Of Declaration Of Dividend Last Date For Claiming Dividend
2011-12 2,24,19,309 0.14 July 11, 2012 August 10, 2019
2012-13 2,65,92,150 0.14 July 19, 2013 August 19, 2020
2013-14 3,18,12,522 0.15 July 21, 2014 August 20, 2021
Interim Div 2014-15 53,20,406 0.17 March 19, 2015 April 20, 2022
Final Div 2014-15 3,05,22,076 0.15 July 28, 2015 August 26, 2022
Interim Div 2015-16 92,00,556 0.19 March 21, 2016 April 19, 2023
Final Div 2015-16 3,77,38,862 0.17 July 27, 2016 August 25, 2023
Interim Div 2016-17 92,36,370 0.19 March 3, 2017 April 1, 2024
Final Div 2016-17 4,40,14,575 0.18 July 26, 2017 August 24, 2024
Interim Div 2017-18 82,88,021 0.14 March 16, 2018 April 16, 2025
Final Div 2017-18 3,09,81,786 0.11 July 30, 2018 August 28, 2025

Dividends not encashed or claimed, within seven years from the date of its transfer to the unclaimed dividend account, will, in terms of the provisions of section 124 of the Companies Act, 2013, be transferred to the Investor Education and Protection Fund (IEPF), established by the Central Government. However, in terms of Section 124 (6) of the Companies Act, 2013 and Rule 7 of the IEPF Rules, a shareholder can claim the dividend from IEPF after its transfer, by making an application in Form IEPF 5 online (please visit http://www.iepf.gov.in/IEPFA/refund.html)

As a policy, HDFC pays dividend to its shareholders commencing from the next day after its declaration.

In case you have not received the dividend warrant or credit of dividend amount in your bank account within 15 days from the date of declaration, kindly inform the ISD in writing quoting your Folio Number / DP ID & Client ID. The letter has to be signed by all shareholders.

After verification, the Corporation will issue fresh dividend warrant based on the status of encashment of the dividend warrant.

The Corporation obtains the details of beneficiary holders (shareholders) from the Depositories as on the date of the book closure /record date fixed by the Board of Directors.

Dividend in respect of shares held is normally paid electronically if the 9 digit MICR code is available in the said details.

In the absence of the said MICR code, dividend warrants are issued and dispatched to the address of the shareholders.

In respect of shareholders maintaining a bank account for dividend purpose with HDFC Bank Limited, the Corporation gives direct credit of the dividend amount electronically to the said account.

The procedure for obtaining a duplicate dividend warrant is as follows:

    In case you have not received the dividend warrant or credit of dividend amount is not reflected in your bank statement, you are requested to inform the ISD in writing quoting your Folio No. / DP & Client ID.
    The said letter has to be signed by all shareholders.
    HDFC will issue you a a duplicate dividend warrant, on receipt of the letter and subject to its verification and confirmation of your signature.

Please return the outdated (stale) dividend warrant to the ISD for revalidation or issuance of fresh cheque, as the case may be.

Dividends not claimed, within seven years from the date of its transfer to the unpaid dividend account, will be transferred to the Investor Education and Protection Fund (IEPF) established by the Government.

Particulars Dividend For 1995-96 To 2010-11 Dividend From 2011-12 To 2017-18
Status Transferred to the Investor Education and Protection Fund (IEPF). Will be transferred to IEPF on the due date.
Whether claimable? Yes, It can be claimed from IEPF (www.iepf.gov.in). Can be claimed from the Corporation before the due date of transfer to IEPF.

Pursuant to section 124(5) of Act, 2013, a company shall transfer any amount lying in the Unpaid Dividend Account for 7 years along with interest accrued, if any, thereon to the Fund.

Any person whose shares, unclaimed dividend, matured deposits, matured debentures, application money due for refund or interest thereon, sale proceeds of fractional shares, redemption proceeds of preference shares etc. has been transferred to the IEPF Fund, may claim the shares under provision to sub-section (6) of section 124 or apply for refund, under clause (a) of subsection(3) of section 125 or under proviso to sub-section (3) of section 125, as the case may be, to the Authority by making an application in Form IEPF-5 online available on IEPF website (www.iepf.gov.in) alongwith fee, as decided by the Authority from time to time in consultation with the Central Government, under his own signature.

If the Corporation declares any further dividend on the shares which have already been transferred to the Fund , the amount received on such shares shall also be transferred to the Fund.

Mr. Mangesh Raje, Assistant General Manager, Resources, is the Nodal officer of the Corporation for the purpose of coordination with IEPF Authority.
Email: [email protected]
Mailing address of Nodal Officer: Damodar Hall, Second Floor, Social Service league, Dr Ambedkar Road, Parel, Mumbai 400012 Contact No. : 022-61051 622 / 9892846608

Credit Ratings

Instrument Rating agency Rating assigned
Deposits ICRA Limited ICRA MAAA/Stable
CRISIL Limited CRISIL FAAA/ Stable
Bonds/ Non Convertible Debentures ICRA Limited ICRA AAA/Stable
CRISIL Limited CRISIL AAA/Stable
Subordinated Debt ICRA Limited ICRA AAA/Stable
CRISIL Limited CRISIL AAA/ Stable
Short Term Debt ICRA Limited ICRA A1+
CRISIL Limited CRISIL A1+
Credit Analysis & Research Ltd. CARE A1+
Long Term Bank Facilities Credit Analysis & Research Ltd. CARE AAA
Short Term Bank Facilities Credit Analysis & Research Ltd. CARE A1+
Long Term Bank Facilities ICRA Limited ICRA AAA
Short Term Bank Facilities ICRA Limited ICRA A1+
Note: The Corporation has been assigned the highest ratings in all the above-mentioned instruments.

Shareholder's Information

Do's Don'ts
Deal only through SEBI registered intermediaries.

Don't undertake off-market transactions in securities.

Invest based on sound reasoning after taking into account all publicly available information and on fundamentals.

Don't deal with unregistered intermediaries.

Beware of the false promises and to note that there are no guaranteed returns on investments in the Stock Market.

Don't be misled by rumours circulating in the market.

Give clear and unambiguous instructions to your broker/ sub-broker / DP.

Don't blindly follow media reports on corporate developments, as some of these could be misleading.

Be vigilant in your transactions.

Don't hesitate to approach the proper authorities for redressal of your doubts / grievances.

Insist on a contract note for your transaction.

Don't leave signed blank DISs of your demat account lying around carelessly or with anyone.

Verify all details in the contract note, immediately on receipt.

Do not sign blank DIS and keep them with DP or broker to save time.

Always settle dues through the normal banking channels with the market intermediaries.

Do not keep any signed blank transfer deeds.

Scrutinize minutely both the transaction and the holding statements that you receive from your DP.

 

Keep copies of all your investment documentation.

 

Handle DIS Book issued by DP's carefully.

 

Insist that the DIS numbers are pre-printed and your account number (client id) be pre-stamped.

 

In case you are not transacting frequently make use of the freezing facilities provided for your demat account.

 

Deliver the shares in case of sale or pay the money in case of purchase within the time prescribed.

 

Be aware of your rights and responsibilities.

 

In case of complaints, approach the right authorities for redressal in a timely manner.

 

Register e-mail address to receive all documents, notices, including Annual Reports and other communications of the Company in electronic form.

 

Amongst the various stakeholders of the Corporation, one of the most important constituents are the esteemed shareholders. The Corporation’s equity shares were listed on the Bombay Stock Exchange in 1978, a year after its incorporation. The equity shares of the Corporation got listed on the National Stock Exchange in 1994, the same year the exchange commenced operations.

The Corporation has always ensured that the interests of its shareholders are served with the highest priority in line with its objectives and principles. It has consistently ensured that shareholders are empowered and has always endeavoured to honour their statutory rights, some of which are listed below –

  • Receive share certificates, on allotment or transfer or transmission of shares, as the case may be, within the prescribed time
  • Nomination of shares in favour of any person on whom such shares would vest upon death of the shareholder(s)
  • Free transfer of shares
  • Raise grievances, if any and seek a solution within 7 days
  • Be informed through timely and correct disclosures
  • Receive correspondence from the Corporation
  • Receive financial statements, reports and notices convening general meetings prior to the date of the concerned general meetings and in accordance with stipulated regulations
  • Attend and speak at general meetings and propose resolutions
  • Appoint and remove directors and auditors
  • Receive corporate benefits like dividend and bonus shares as and when declared and announced
  • Vote either in person or in proxy or through corporate representation at the general meeting and demand a poll
  • Vote where a resolution is sought to be passed through postal ballot
  • Voting Rights
  • All the shares issued by the Corporation carry equal voting rights.
  • In accordance with the applicable laws, the Corporation provides the facility of remote e-voting to its shareholders, in respect of all shareholders’ resolutions. The e-voting facility is also extended at the venue of the general meeting for shareholders who have not casted their votes through remote e-voting. E-voting operates on the principle of 'One Share-One Vote'. When a resolution is assented to by a requisite majority of shareholders, it shall be deemed to have been duly passed.
  • To inspect various registers of the Corporation, minute books of general meetings and to receive copies thereof after complying with the requirements prescribed in applicable laws.
  • Protection of minority shareholders from abusive actions by, or in the interest of, controlling shareholders acting either directly or indirectly, and effective means of redress.

Some of the obligations entrusted on shareholders are:

  • Possess a valid contract or purchase/sale note
  • Deliver securities with valid documents and proper signatures
  • Provide Know Your Client (KYC) documents
  • Provide within a reasonable period of time, such additional information as may be required
  • Timely encashment of the paid dividends
  • Understand the rights given to Members
  • Maintain decorum at general meetings
  • Substantiate grievances with appropriate information / documents and participate in dispute resolution meetings, as and when convened
  • Update the address, bank account and other requisite details

HDFC is committed to provide effective and prompt service to its investors. The Investor Services Committee (ISC) has been entrusted with the responsibility of ensuring that the investors of the Corporation are serviced in accordance with the standard operating procedures and within the service standards adopted by the Corporation. Listed below are the service standards adopted by the Corporation relating to securities issued by the Corporation in respect of shares held in physical form.

Nature of Service* No. Of Days*
Transfer of shares 3 working days
Transposition of names 3 working days
Change of address / NACH / Bank details 3 working days
Registration of Nomination 3 working days
Issue of duplicate / re-validation of dividend warrant(s) 5 working days
Transmission of shares / Deletion of name 7 working days
Split / Replacement / Consolidation of share certificate(s) 5 working days
Dematerialization of shares 5 working days
Rematerialization of shares 5 working days
Release of unclaimed shares 7 working days
Issue of duplicate share certificate(s) 15 working days

* Subject to receipt of valid documents, its verification and receipt of requisite approvals.

  1. What is Dematerialization?

     

    The process of converting securities (i.e. shares, bonds etc.) held in physical form into electronic form is known as dematerialization. Under this process securities held by an investor in physical form are converted to an equal number of securities in electronic form and credited into the investor's demat account maintained by him with his Depository Participant (DP).
  2. What are the advantages of holding securities in dematerialized form?

     

    The advantages of holding securities in dematerialized form are as following:
    • Convenient mode of holding securities, especially in case you are holding shares of many companies.
    • Immediate transfer of securities.
    • No stamp duty is payable on transfer in demat mode
    • Elimination of risks such as bad delivery, fake securities etc.
    • Reduction in paper work & Transaction cost.
    • Saving of time – Change in address / bank account particulars etc. recorded with DP gets registered electronically with all companies in which the investor holds securities.
    • Facilitates direct credit of shares in case of allotment under IPO, Rights, Bonus, Split etc.
    IN VIEW OF THE ADVANTAGES OF HOLDING SHARES IN DEMATERIALIZED FORM, SHAREHOLDERS HOLDING SHARES IN PHYSICAL FORM ARE REQUESTED TO KINDLY CONSIDER DEMATRIALISING THE SAME AT THE EARLIEST.
  3. Why should I demat shares of HDFC? Is dematerialization compulsory for trading in HDFC Shares?

     

    SEBI has made it compulsory for all investors to settle their trades in HDFC shares only in electronic form. Hence, shareholders intending to trade in HDFC shares are required to hold the same in electronic form.
  4. How can I dematerialize my share certificate(s)?

     

    Procedure for dematerialising the shares held in physical form is provided here under:
    • Open a Beneficiary Account with a DP registered with SEBI and with any one of the Depositories i.e., NSDL or CDSL.
    • Submit the Dematerialization Request Form (DRF) (in triplicate) to your DP duly filled in and signed, along with share certificate(s) in original and other requisite documents.
    • Obtain an acknowledgement from your DP.
    • On receipt of aforesaid DRF, your DP will generate a Dematerialization Request Number (DRN) and will electronically transmit the same to HDFC through the concerned Depository.
    • Simultaneously, DP will send the physical certificate(s) with the original DRF to HFDC for verification and confirmation.
    • The Corporation, on receipt of DRF and share certificate(s), will process the said request.

    NOTE: Therefore, under no circumstances should you submit your DRF and the share certificate(s) directly to HDFC.
  5. Can shares held jointly in physical form be dematerialised, if the sequence of names mentioned in certificate differs from the sequence of names as per demat account?
    Yes, for this purpose you need to submit duly signed Transposition form along with the DRF and share certificate(s) to your DP.
  6. Is pledge of dematerialized shares possible?
    Yes, dematerialised shares can be pledged for the purpose of availing of any loan/ credit facility or collateral arrangement with banks/ financial institutions.
  7. Are shareholders holding shares in dematerialized form, eligible to receive Annual Report and attend General Meetings?
    Yes, shareholder holding shares in dematerialized form are entitled to receive dividend, notices, annual report, attend general meetings and participate and vote thereat to the extent of their shareholding.
  8. Whom should I inform change in my address, bank account details etc. in respect of shares held in demat form?
    All request/ communication regarding change in address, bank account details, NECS mandate, registration of nomination etc. should be addressed to your DP directly.
  9. Whom should I contact in case of non-receipt of dividend, bonus etc.?
    Since dividend, bonus and other corporate benefits are declared / issued by the Corporation, you need to contact the Investor Services Department of the Corporation (ISD), quoting your beneficiary account number (i.e. Client ID) and DP ID.
  10. Can I do Demat cum deletion of name?
    Yes, you can. Kindly contact your DP for more information.
  11. What is rematerialisation of shares?
    It is the process through which shares held in electronic form are converted into physical form.
  12. What is the procedure for rematerialization shares?

     

    Procedure for rematerialisation of shares is as follows:
    • Shareholders should submit the duly filled in Rematerialisation Request Form (RRF) to the concerned DP.
    • DP intimates the relevant Depository of such requests.
    • DP submits RRF to the Company's R&TA.
    • DP will generate a Remat Request Number (RRN) and the said RRN is electronically transmitted to the Company/ Registrar and Transfer Agent (RTA) through the concerned Depository;
    • HDFC on receipt and verification of RRF, allots the folio number to the concerned shareholder and prints the share certificate.
    • HDFC sends the Share Certificate to the concerned shareholders through Registered AD;
    • Depository updates the Beneficiary Account of the shareholder by deleting the shares so rematerialised.
  1. I would like to buy shares of HDFC. How do I proceed?

     

    The detailed procedure for purchase of shares in HDFC is as follows:

     

    • Open a Depository Account by approaching a Depository Participant (DP) registered with SEBI and one of the Depositories (NSDL or CDSL). After the DP account is opened, the DP will issue a Delivery Instruction Slip book, to be used for transfer of shares held in electronic form.
    • Open a Securities Trading Account (STA) with a Broker registered with SEBI and with any one of the Stock Exchanges, for e.g. BSE or NSE
    • Usually Brokers arrange to open the STA along with the Depository Account. STA can either be online, offline or Net broking.
    • In case of online broking, if you buy shares, your bank account (linked to the STA) is debited towards amount payable on the Contract and the shares are directly credited to your DP account (linked to the STA) and vice-versa.
    • In case of offline broking, if you sell shares, get the Settlement Number from the Broker and submit Delivery Instructions to your DP latest by the next day of the date of contract. The broker will make the payment to you by way of a cheque on the payout day.
    • In case of Net broking, by logging into the trading website of the Broker, you can directly buy or sell the shares. If you buy shares, your bank account gets debited for an amount payable under the contract and the acquired shares are credited to your DP account.
    • Kindly ensure to keep the Delivery Instructions Slip (DIS) book in a safe place and never sign a blank DIS. Also never disclose your password for Net broking to anybody.

    The steps/ procedures stated above are only indicative, since they may vary from broker to broker. You will be required to comply with the specific procedures prescribed by your broker.

  2. What are the types of accounts for dealing in securities in demat form?

     

    Following are the types of accounts for dealing in securities in demat form:

     

    • Beneficial Owner Account (B.O. Account) / Demat Account: An account opened with a Depository Participant (DP) in the name of investor for holding and transferring securities.
    • Trading Account: An account opened by the broker in the name of the investor for buying and selling of securities.
    • Bank Account: A bank account opened in the name of the investor for debiting or crediting money with respect to transactions in the securities market.
  3. What precautions an online investor must take?

     

    Following are the Precautions an online Investor must take:

     

    • Default password provided by the broker must be changed before placing the order.
    • The password should not be shared with others and password must be changed at periodic intervals.
    • Proper understanding of the manner in which the online trading software has to be operated.
    • Adequate training on usage of software.
    • The online trading system has facility for order and trade confirmation after placing the orders.
  1. I have purchased shares of HDFC in physical form. How do I register the same in my name?

     

    You are required to send the following documents for registering shares in your name:
    • Duly executed share transfer deed in prescribed Form SH-4.
    • Original share certificate(s) .
    • PAN card of both seller (transferor) and buyer (transferee) - self attested to the Investor Services Department of the Corporation (ISD) at the following address:

    Housing Development Finance Corporation Limited.
    Investor Services Department
    Ramon House, 5th Floor
    H T Parekh Marg,
    169, Backbay Reclamation,
    Churchgate,
    Mumbai - 400 020
    Tel: 022-61413900
    Fax: 022-24147301

  2. What is the stamp duty payable on transfer of shares?
    As per Article 62(a) of Schedule 1 of Indian Stamp Act, 1899, currently stamp duty is payable @ 0.25% of total consideration viz. being the market value of the shares as traded on the date of execution of transfer.
  3. What is the procedure for transfer of shares in favour of transferee(s)?

     

    The transferee is required to send the following documents to the ISD for getting the shares transfered in his name:
    • Duly executed share transfer deed in prescribed e-form SH-4.
    • Original share certificate(s) .
    • PAN card of both seller (transferor) and buyer (transferee) - self attested
  4. What is the procedure for transfer of shares in case one forgets to lodge the shares acquired more than a year ago?
    Please note that Form 7B is no longer valid and has been replaced by Form SH - 4.
    Submit the new Form SH-4 i.e transfer deed duly executed along with other documents to ISD.
  5. What is the validity of the Form SH-4?
    Form SH-4 IS valid for only 2 months from the date of execution.
  6. What is the procedure to add the name of another person as a joint-holder?
    Addition of name is deemed to be transfer of shares. In such cases, the procedure laid for transfer of shares as stated above is required to be followed.
  7. Is submission of Permanent Account Number (PAN) mandatory for transfer of shares in physical form?
    As per the provisions of SEBI (Listing Regulation) 2015, for registeration of transfer of securities, copies of the PAN card of both transferee(s) and transferor(s) are required to be submitted for transfer of shares in physical form.
  8. Can single holding of shares be converted into joint holdings or joint holdings into single holding? If yes, what is the procedure involved in doing the same?
    Yes, conversion of single holding into joint holdings or joint holdings into single holding or transfer within the family members leads to a change in the pattern of ownership, and therefore, the procedure for a normal transfer as mentioned above needs to be followed.
  9. How can I get the shares registered which are received by way of gift? Does it attract stamp duty?
    The procedure for registration of shares gifted (held in physical form) is same as the procedure for a normal transfer. Further the stamp duty payable on such shares is as follows:
    • The stamp duty payable for registration of gifted shares would be payable @ 0.25% of the market value of the shares prevailing as on the date, if any, conveying the gift or the date of execution of the transfer deed, whichever is higher.
    • In case the shares held in demat form are gifted, no stamp duty is required for transfer of shares.
  10. What is the Procedure for splitting of a share certificate into share certificates representing small number of shares?
    Shareholder may write to HDFC enclosing the relevant share certificate for splitting into smaller lots.
    The share certificates, after splitting, will be sent by HDFC to the shareholders at the shareholder’s address registered with it.
  11. How can I get the various share certificates consolidated into a single certificate?
    Shareholders having share certificates in various denominations under the same folios are required to send all the certificates to HDFC for consolidation into a single certificate.
    In case the shares are not held in more than one folio but all the folios are in the same order of names, you need to write to Corporation seeking consolidation of folios.

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  1. What is the procedure to obtain duplicate share certificate(s)?

     

    Immediately on being aware of the loss /misplacement of your share certificate(s), Kindly follow the Procedure mentioned below:
    • Lodge a First Information Report (FIR) with your local police station.
    • Submit your application in writing to the ISD, duly signed by all the shareholders, quoting your folio number, details of share certificate(s) lost, along with a original/certified copy of the FIR.
    • ISD on verification, will mark 'Stop Transfer' against the share certificate(s) reported as lost/misplaced by you for a period of 15 days and will provide you the detailed procedure for issue of duplicate share certificate(s), including the draft of the affidavit and indemnity to be executed by you.
    • On receipt of all the aforesaid documents, the Corporation will publish a public notice in two newspapers (English & Marathi) giving the details of the share certificate(s) reported as lost / misplaced by shareholder(s), seeking objections if any, to the issuance of duplicate share certificate(s).
    • In case no objection is received within 7 days from the date of the said notice, the Corporation will proceed to issue you the duplicate share certificate(s).
    • For specimen of Affidavit and Indemnity contact ISD
  2. What should I do in case I find the original share certificate(s) reported as lost/ misplaced?
    In terms of the indemnity executed and furnished by you, please return the original share certificate(s) to the ISD, immediately for cancellation.
  3. What is the procedure for replacement of share certificate(s) in lieu of torn, defaced or mutilated share certificate(s)?
    Please submit your application in writing to the ISD, duly signed by all the shareholders, requesting for replacement of share certificate(s), enclosing therein the torn, defaced or mutilated share certificate(s).
  1. What is nomination facility?
    This facility is mainly useful for individuals holding shares in sole name. In the case of joint holding of shares by individuals, nomination will be effective only in the event of death of all joint holders. Nomination refers to the act of nominating a person in whom the shares would vest in the event of unfortunate death of the nominator (shareholder).
  2. What are its advantages?
    Notwithstanding anything contained in any other law or any testamentary deposition or otherwise, in respect of the shares, where a nomination has been made in accordance with the provisions of Companies Act, 2013 or any modifications thereof, on the death of the shareholder, (or in case of joint holdings, on the death of all the joint holders), the Nominee shall become entitled to the rights in relation to such shares held by the deceased shareholder(s), to the exclusion of all other persons unless the nomination is revoked.
  3. How do I make a nomination with regard to my shareholding?
    The procedure for making nomination with regard to shareholding in physical form is as follows:
    • Submit the Nomination Form (SH-13) in duplicate, duly filled and signed by all the shareholders.
    • However, if the shareholder(s) hold(s) shares in more than one folio; but in different order of names or hold in joint names in more than one folio in different combination of names, then they can appoint different nominees under each folio.
    • On receipt of the request for registration of nomination, the ISD will register the same by allotting a registration number.
    • The duplicate copy of the nomination form will be returned to the shareholder(s) indicating the registration number and the date of registration of nomination.
  4. For specimen of Nomination Form. Please click here for Nomination Form (SH-13)
  5. Do I have to send the share certificate(s) along with the nomination form?
    No
  6. Can a nomination made be changed? What is the effect of nomination upon transfer of shares?
    Yes. A nomination once made can be revoked by making a fresh nomination. In case joint shareholders have made a nomination, and one of them expires, the surviving shareholder(s) can make a fresh nomination. Further, upon transfer of shares, the nomination stands automatically rescinded.
  7. What is the procedure for transfer of shares in favor of the Nominee?
    The procedure for transfer of shares in favor of the Nominee is as follows:
    Upon death of the shareholder or the joint holders, as the case may be, the Nominee would be required to furnish the following documents in addition to any other documents as may be required by the Corporation for the purposes of identification.
    • Request letter from nominee.
    • Certified true copy of death certificate of the shareholder(s).
    • Proof of date of birth of the Nominee, in case the Nominee is a minor.
    • The original share certificate(s).
    • Self attested copy of PAN card and address proof of nominee.
  8. What is the effect on the nomination in the event of death of one of the joint holder?
    In the event of death of one of the joint holder, the shares will devolve on the surviving shareholders to the exclusion of the nominee. In this case, the surviving shareholders may make a fresh nomination if they so desire.
  9. What is the effect of nomination when a shareholder dies leaving a minor nominee?
    In terms of sub-section (4) of Section 72 of the Companies Act, 2013, if the Nominee is a minor, it shall be lawful for the holder of the shares to nominate in the prescribed manner any person to become entitled to shares in the event of his death during the minority of the Nominee. In case of a minor Nominee, a person is required to be named as a guardian to whom the shares shall vest in the event of death of the shareholder during minority of Nominee. On attaining majority, the Nominee is required to send a notice of his decision to either become a shareholder or to transfer the shares.
  10. Can I nominate a person for a part of my shareholding?
    No. The nomination should be made for the entire shareholding under a folio.
  11. Who can appoint a nominee and who can be appointed as a nominee?
    Individual shareholders holding shares in single name or joint names can appoint a nominee.In case of joint holding, joint holders together have to appoint the nominee. An individual having capacity to contract only can be appointed as a nominee. Minor(s) can, however, be appointed as a nominee.
  12. Can a nomination once made be revoked / varied?
    It is possible to revoke / vary a nomination once made by submitting a duly executed for SH – 14 with the Company. If nomination is made by joint holders, and one of the joint holders dies, the remaining joint holder(s) can make a fresh nomination by revoking the existing nomination.
  13. Are the joint holders deemed to be nominees to the shares?
    Joint holders are not nominees; they are joint holders of the relevant shares having joint rights on the same. In the event of death of any one of the joint holders, the surviving joint holder(s) of the shares is/ are the only person(s) recognised under law as holder(s) of the shares. Surviving joint holder(s) may appoint a nominee.
  14. Is nomination form required to be witnessed?
    A nomination form must be witnessed.
  15. Can a Non Resident (NRI) nominate?
    Yes, a NRI can nominate. But a Power of Attorney holder cannot nominate on behalf of NRI.
  16. Can a NRI be nominated?
    NRI can be a nominee on repatriable or non repatriable basis subject to RBI’s permission as applicable.

  17. Note: In case you hold shares in demat form please contact to your DP for further information.
  1. If a person holding shares in physical form in his sole name dies intestate (i.e. without leaving a will) how can his legal heir(s) get the shares transmitted in his/ their name(s)?
    In case no person has been appointed as nominee by the deceased shareholder, the legal heir(s) is/are requested to submit the following documents along with the share certificate(s) to the Corporation:
    If the share holding in the Corporation as on the date of application is up to 2000 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents :
    • A request letter duly signed by the legal heirs quoting the current address.
    • Notarised copy of the death certificate of the deceased shareholder or attested by a Gazetted officer
    • Share certificate(s) in original.
    • Self-attested copy of legal heir’s pancard and proof of address.
    • Affidavit made on appropriate non-judicial stamp paper.
    • No objection certificate [NOC] from all legal heir(s) who do not object to such transmission (or) copy of Family Settlement Deed duly notarized or attested by a Gazetted Officer and executed by all the legal heirs of the deceased holder.

    If the share holding in the Corporation as on the date of application is more than 2000 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents:
    • A request letter duly signed by the legal heirs.
    • Notarised true copy of the death certificate of the deceased shareholder or attested by a Gazetted officer.
    • Share certificate(s) in original.
    • Affidavit made on appropriate non-judicial stamp paper.
    • Succession certificate (or) Probate of will (or) Letter of Administration (or) Court decree.
    • Self-attested copy of legal heir’s pancard and proof of address.
  2. Can I request to transmit part of the shares held under a folio?
    Transmission will be given effect in the manner and in accordance with the Will, Probate / Order issued by the Court.
  3. What happens in case the legal heir(s) cannot trace the share certificate(s)?
    In case the legal heir(s) cannot trace the share certificate, he may apply to the ISD for issuance of duplicate share certificate(s) along with request for transmission of shares. In addition to submission of documents prescribed for transmission of share(s), legal heir(s) is required to follow the procedure for issue of duplicate share certificate(s).
  4. Is stamp duty payable on transmission of shares?
    No, stamp duty is not required to be paid for transmission of shares.
  5. What should I do, in the event of death of one of the joint holder?
    In case of such an event, please intimate the fact of the demise of the concerned shareholder to the ISD in writing, enclosing therein a certified copy of the death certificate issued by the local / statutory authorities, self-attested copy of the surviving shareholder’s pancard and proof of address and the share certificate(s), in original.
    The ISD on receipt of the above documents will delete the name of the deceased shareholder and return the share certificate(s) duly endorsed in favor of the surviving shareholder(s).
  6. Can I delete the name for a part of my shareholding under a folio?
    No. Deletion of name has to be done for the entire shareholding under a folio.
  7. After deletion of name, as above, can I add another name?
    Addition of name tantamount to transfer of share hence can be done by following the procedure laid for transfer of shares.
  8. What is the procedure for transmission of shares that are held in electronic form?
    Kindly Contact your DP for the same.
  9. Can I do Demat cum deletion of name?
    Yes, you can. Kindly contact your DP for more information.
  1. What is NACH?
    National Payments Corporation of India (NPCI) has implemented “National Automated Clearing House (NACH)” for Banks, Financial Institutions, Corporates and Government a web based solution to facilitate interbank, high volume, electronic transactions which are repetitive and periodic in nature.

    National Payments Corporation of India (NPCI) is an umbrella organization for all retail payments system in India. It was set up with the guidance and support of the Reserve Bank of India (RBI) and Indian Banks' Association (IBA).
  2. What is the procedure to intimate change in the NACH details to the Corporation?
    The procedure to intimate change in the NACH details for shares held in physical form with the Corporation is as follows:
    • Submit an application in writing to the ISD, duly signed by the sole/first shareholder containing the following particulars, so that the future dividends can be remitted to your new account number.
    • Name of the Bank and branch
    • Account number allotted by the bank after implementation of CBS.
    • Type of account (saving/current/OD etc)
    • Nine digit MICR code number appearing on the cheque.
    • Copy of cancelled cheque.
    • In case you hold shares in demat mode, please contact your DP for the desired changes.
  1. How can I record a change in my address?
    In case you hold shares in physical form, please submit your application in writing duly signed by all the shareholders, quoting your folio number, old address, new address along with a self attested copy of the proof of new address (e.g., ration card, Valid passport, MTNL/ BSNL Telephone Bill or Electricity Bill (not earlier than 6 months), driving licence, Rent Receipt or leave and licence agreement) and In case you are holding the shares in Demat form, request for change of address should be addressed to your DP only.
  2. Can my Power of Attorney (POA) holder submit an application to effect a change in my address?
    Yes, if the POA has been registered with the Corporation and if such POA contains a provision authorizing him to instruct companies to record change in your address. In case the POA has not been registered, POA holder is required to submit a certified true copy of the POA along with his application for effecting change in your address.
  • What is Transposition?
    Transposition is the process of interchanging the order of names given in the share certificate in respect of shares held under a folio by shareholder(s).
  • What is the procedure for transposition of shares of HDFC?
    The procedure for transposition of shares of HDFC is as follows:
    • You can submit your application in writing to the ISD, duly signed by all the shareholders requesting for inter-change of names, enclosing therein all the share certificate(s) held under a particular folio.
    • Your application should clearly state the order in which the name(s) should appear in the folio.
    • Can also be done at the time of Dematerlisation of shares.