Investor Services

1. Can I lodge request for transfer of my shares after April 1, 2019?

   SEBI vide its Circular No. SEBI/LAD-NRO/GN/2018/24 dated June 8, 2018, amended Regulation 40 of the SEBI (Listing Regulations) 2015 pursuant to which post December 5, 2018, transfer of securities could not be processed unless the securities were held in the dematerialized form. The said deadline was extended by SEBI to March 31, 2019. However, transfer deed(s) lodged on or before March 31, 2019 and returned due to deficiency in the document may be re-lodged for transfer even after the said deadline.

   The said restriction does not apply to transmission or transposition of securities. SEBI has further clarified that the Members are not prohibited from holding the shares in physical form even after April 1, 2019.

2. Which additional documents are required to be submitted in case name of transferor in PAN card does not matches with name on share certificate/ transfer deed when the transfer deed is re-lodged by transferee?

   Any of the four following additional documents explaining the difference in name(s) should be submitted to the Corporation:

   • Duly notarized copy of Passport
   • Duly notarized copy of legally recognized Marriage Certificate
   • Duly notarized copy of govt. gazette notification regarding change in name
   • Duly notarized copy of Aadhar Card
3. Which additional documents are required to be submitted in case there is major mismatch/ non-availability of transferor’s signature?

   In cases of major difference or non-availability of signature of the transferor(s), following additional documents of transferor(s) are required to be submitted for effecting the transfer:

   • Affidavit to update transferor(s) signature in the records of the Corporation;
   • original cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker and banker’s attestation of the transferor(s) signature and address); and
   • contact details of the transferor(s).
   • Self attested copy of proof of Identity and address i.e. PAN Card and Aadhar card / Passport / Voter’s ID /
4. Which documents are required to be submitted, in case of non- delivery of the objection memo to the transferor or non-cooperation by / inability of the transferor to provide the required details to the transferee?
   • An indemnity bond from the transferee in the prescribed format;
   • Copy of address proof - Passport/ Aadhar Card/ Driving License of the transferee.
   • An undertaking that the transferee will not transfer/ demat the physical securities until the lock-in period i.e. 6 months from registration of transfer in the prescribed format.

   Kindly contact ISD for specimen of Indemnity Bond and Undertaking.

5. I have purchased shares of HDFC in physical form. How do I register the same in my name?

    

   You are required to send the following documents for registering shares in your name:
   • Duly executed share transfer deed in prescribed Form SH-4.
   • Original share certificate(s) .
   • PAN card of both seller (transferor) and buyer (transferee) - self attested to the Investor Services Department of the Corporation (ISD) at the following address:

   Housing Development Finance Corporation Limited.
   Investor Services Department
   Ramon House, 5th Floor
   H T Parekh Marg,
   169, Backbay Reclamation,
   Churchgate,
   Mumbai - 400 020
   Tel: 022-61413900
   Fax: 022-24147301

6. What is the stamp duty payable on transfer of shares?
   As per Article 62(a) of Schedule 1 of Indian Stamp Act, 1899, currently stamp duty is payable @ 0.25% of total consideration viz. being the market value of the shares as traded on the date of execution of transfer.
7. What is the procedure for transfer of shares in favour of transferee(s)?

    

   The transferee is required to send the following documents to the ISD for getting the shares transfered in his name:
   • Duly executed share transfer deed in prescribed e-form SH-4.
   • Original share certificate(s) .
   • PAN card of both seller (transferor) and buyer (transferee) - self attested
8. What is the procedure for transfer of shares in case one forgets to lodge the shares acquired more than a year ago?
   Please note that Form 7B is no longer valid and has been replaced by Form SH - 4.
   Submit the new Form SH-4 i.e transfer deed duly executed along with other documents to ISD.
9. What is the validity of the Form SH-4?
   Form SH-4 IS valid for only 2 months from the date of execution.
10. What is the procedure to add the name of another person as a joint-holder?
    Addition of name is deemed to be transfer of shares. In such cases, the procedure laid for transfer of shares as stated above is required to be followed.
11. Is submission of Permanent Account Number (PAN) mandatory for transfer of shares in physical form?
    As per the provisions of SEBI (Listing Regulation) 2015, for registeration of transfer of securities, copies of the PAN card of both transferee(s) and transferor(s) are required to be submitted for transfer of shares in physical form.
12. Can single holding of shares be converted into joint holdings or joint holdings into single holding? If yes, what is the procedure involved in doing the same?
    Yes, conversion of single holding into joint holdings or joint holdings into single holding or transfer within the family members leads to a change in the pattern of ownership, and therefore, the procedure for a normal transfer as mentioned above needs to be followed.
13. How can I get the shares registered which are received by way of gift? Does it attract stamp duty?
    The procedure for registration of shares gifted (held in physical form) is same as the procedure for a normal transfer. Further the stamp duty payable on such shares is as follows:
    • The stamp duty payable for registration of gifted shares would be payable @ 0.25% of the market value of the shares prevailing as on the date, if any, conveying the gift or the date of execution of the transfer deed, whichever is higher.
    • In case the shares held in demat form are gifted, no stamp duty is required for transfer of shares.
14. What is the Procedure for splitting of a share certificate into share certificates representing small number of shares?
    Shareholder may write to HDFC enclosing the relevant share certificate for splitting into smaller lots.
    The share certificates, after splitting, will be sent by HDFC to the shareholders at the shareholder’s address registered with it.
15. How can I get the various share certificates consolidated into a single certificate?
    Shareholders having share certificates in various denominations under the same folios are required to send all the certificates to HDFC for consolidation into a single certificate.
    In case the shares are not held in more than one folio but all the folios are in the same order of names, you need to write to Corporation seeking consolidation of folios.

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1. What is the procedure to obtain duplicate share certificate(s)?

    

   Immediately on being aware of the loss /misplacement of your share certificate(s), Kindly follow the Procedure mentioned below:
   • Lodge a First Information Report (FIR) with your local police station.
   • Submit your application in writing to the ISD, duly signed by all the shareholders, quoting your folio number, details of share certificate(s) lost, along with a original/certified copy of the FIR.
   • ISD on verification, will mark 'Stop Transfer' against the share certificate(s) reported as lost/misplaced by you for a period of 15 days and will provide you the detailed procedure for issue of duplicate share certificate(s), including the draft of the affidavit and indemnity to be executed by you.
   • On receipt of all the aforesaid documents, the Corporation will publish a public notice in two newspapers (English & Marathi) giving the details of the share certificate(s) reported as lost / misplaced by shareholder(s), seeking objections if any, to the issuance of duplicate share certificate(s).
   • In case no objection is received within 7 days from the date of the said notice, the Corporation will proceed to issue you the duplicate share certificate(s).
   • For specimen of Affidavit and Indemnity contact ISD
2. What should I do in case I find the original share certificate(s) reported as lost/ misplaced?
   In terms of the indemnity executed and furnished by you, please return the original share certificate(s) to the ISD, immediately for cancellation.
3. What is the procedure for replacement of share certificate(s) in lieu of torn, defaced or mutilated share certificate(s)?
   Please submit your application in writing to the ISD, duly signed by all the shareholders, requesting for replacement of share certificate(s), enclosing therein the torn, defaced or mutilated share certificate(s).
4. What are the documents which I need to submit to the Corporation in case I wish to obtain duplicate certificate?
   • Affidavit on stamp paper of Rs. 100 executed by all the holder(s) and duly notarized in the prescribed format;
   • Duly executed Indemnity on stamp paper of Rs. 500 to be witnessed by 2 persons & 2 sureties along with self-attested proof of identity and Income-tax returns/Form 16A of the latest years of the sureties;
   • Original/Notarized copy of the First Information Report (FIR) lodged with a local Police Station in the city where the share certificate is reported as lost/ misplaced.
   • Public notice for loss of shares in English Newspaper, as per format and in the city where the share certificate has been reported loss / misplaced;
   • Demand draft of Rs. 550/
   • Self-attested copy of PAN card
   • Self-attested copy of proof of address – Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.

   Kindly contact ISD for specimen of Affidavit and Indemnity Bond.

5. Additional documents required to be submitted in case of mismatch of signature
   • Signature and address verified by the Banker on their letterhead along with cancelled cheque with name printed on it of the same bank account or bank account statement/passbook duly attested by the banker and
   • Duly notarised affidavit on stamp paper of Rs. 100 for current signature, as per format.
6. Additional documents required to be submitted in case of variation of name appearing on share certificates and on the documents submitted
   • Duly notarised copy of Marriage Certificate/ Gazette Notification
   • Duly notarised affidavit for name variation on stamp paper of Rs. 100
   • Newspaper cutting of the public notice for name variation in English and vernacular newspapers in the region of residence of the shareholder

1. What is nomination facility?
   This facility is mainly useful for individuals holding shares in sole name. In the case of joint holding of shares by individuals, nomination will be effective only in the event of death of all joint holders. Nomination refers to the act of nominating a person in whom the shares would vest in the event of unfortunate death of the nominator (shareholder).
2. What are its advantages?
   Notwithstanding anything contained in any other law or any testamentary deposition or otherwise, in respect of the shares, where a nomination has been made in accordance with the provisions of Companies Act, 2013 or any modifications thereof, on the death of the shareholder, (or in case of joint holdings, on the death of all the joint holders), the Nominee shall become entitled to the rights in relation to such shares held by the deceased shareholder(s), to the exclusion of all other persons unless the nomination is revoked.
3. How do I make a nomination with regard to my shareholding?
   The procedure for making nomination with regard to shareholding in physical form is as follows:
   • Submit the Nomination Form (SH-13) in duplicate, duly filled and signed by all the shareholders.
   • However, if the shareholder(s) hold(s) shares in more than one folio; but in different order of names or hold in joint names in more than one folio in different combination of names, then they can appoint different nominees under each folio.
   • On receipt of the request for registration of nomination, the ISD will register the same by allotting a registration number.
   • The duplicate copy of the nomination form will be returned to the shareholder(s) indicating the registration number and the date of registration of nomination.
4. For specimen of Nomination Form. Please click here for Nomination Form (SH-13)
5. Do I have to send the share certificate(s) along with the nomination form?
   No
6. Can a nomination made be changed? What is the effect of nomination upon transfer of shares?
   Yes. A nomination once made can be revoked by making a fresh nomination. In case joint shareholders have made a nomination, and one of them expires, the surviving shareholder(s) can make a fresh nomination. Further, upon transfer of shares, the nomination stands automatically rescinded.
7. What is the procedure for transfer of shares in favor of the Nominee?
   The procedure for transfer of shares in favor of the Nominee is as follows:
   Upon death of the shareholder or the joint holders, as the case may be, the Nominee would be required to furnish the following documents in addition to any other documents as may be required by the Corporation for the purposes of identification.
   • Request letter from nominee.
   • Certified true copy of death certificate of the shareholder(s).
   • Proof of date of birth of the Nominee, in case the Nominee is a minor.
   • The original share certificate(s).
   • Self attested copy of PAN card and address proof of nominee.
8. What is the effect on the nomination in the event of death of one of the joint holder?
   In the event of death of one of the joint holder, the shares will devolve on the surviving shareholders to the exclusion of the nominee. In this case, the surviving shareholders may make a fresh nomination if they so desire.
9. What is the effect of nomination when a shareholder dies leaving a minor nominee?
   In terms of sub-section (4) of Section 72 of the Companies Act, 2013, if the Nominee is a minor, it shall be lawful for the holder of the shares to nominate in the prescribed manner any person to become entitled to shares in the event of his death during the minority of the Nominee. In case of a minor Nominee, a person is required to be named as a guardian to whom the shares shall vest in the event of death of the shareholder during minority of Nominee. On attaining majority, the Nominee is required to send a notice of his decision to either become a shareholder or to transfer the shares.
10. Can I nominate a person for a part of my shareholding?
    No. The nomination should be made for the entire shareholding under a folio.
11. Who can appoint a nominee and who can be appointed as a nominee?
    Individual shareholders holding shares in single name or joint names can appoint a nominee.In case of joint holding, joint holders together have to appoint the nominee. An individual having capacity to contract only can be appointed as a nominee. Minor(s) can, however, be appointed as a nominee.
12. Can a nomination once made be revoked / varied?
    It is possible to revoke / vary a nomination once made by submitting a duly executed for SH – 14 with the Company. If nomination is made by joint holders, and one of the joint holders dies, the remaining joint holder(s) can make a fresh nomination by revoking the existing nomination.
13. Are the joint holders deemed to be nominees to the shares?
    Joint holders are not nominees; they are joint holders of the relevant shares having joint rights on the same. In the event of death of any one of the joint holders, the surviving joint holder(s) of the shares is/ are the only person(s) recognised under law as holder(s) of the shares. Surviving joint holder(s) may appoint a nominee.
14. Is nomination form required to be witnessed?
    A nomination form must be witnessed.
15. Can a Non Resident (NRI) nominate?
    Yes, a NRI can nominate. But a Power of Attorney holder cannot nominate on behalf of NRI.
16. Can a NRI be nominated?
    NRI can be a nominee on repatriable or non repatriable basis subject to RBI’s permission as applicable.


17. Note: In case you hold shares in demat form please contact to your DP for further information.

1. If a person holding shares in physical form in his sole name dies intestate (i.e. without leaving a will) how can his legal heir(s) get the shares transmitted in his/ their name(s)?
   In case no person has been appointed as nominee by the deceased shareholder, the legal heir(s) is/are requested to submit the following documents along with the share certificate(s) to the Corporation:
   If the share holding in the Corporation as on the date of application is up to 500 equity shares of ₹  2 each, the legal heir(s) should submit the following documents :
   • A request letter duly signed by the legal heirs quoting the current address.
   • Notarised copy of the death certificate of the deceased shareholder or attested by a Gazette officer
   • Share certificate(s) in original.
   • Affidavit on stamp paper of Rs. 100 executed by all the legal heir and duly notarized in the prescribed format – to the effect of identification and claim of legal ownership to the securities.
   • Duly executed Indemnity on stamp paper of Rs. 500 to be witnessed by 2 persons & 2 sureties along with self-attested proof of identity and Income-tax returns/Form 16A of the latest years of the sureties;
   • Self-attested copy of legal heir’s pan card and proof of address -Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
   • No objection certificate [NOC] from all legal heir(s) who do not object to such transmission (or) copy of Family Settlement Deed duly notarized or attested by a Gazette Officer and executed by all the legal heirs of the deceased holder.
   • Cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker.
   
   If the share holding in the Corporation as on the date of application is more than 500 equity shares of ₹  2 each, the legal heir(s) should submit the following documents:
   • A request letter duly signed by the legal heirs.
   • Notarised copy of the death certificate of the deceased shareholder or attested by a Gazette officer.
   • Share certificate(s) in original.
   • Affidavit on stamp paper of Rs. 100 executed by all the legal heir and duly notarized in the prescribed format – to the effect of identification and claim of legal ownership to the securities.
   • Succession certificate (or) Probate of will (or) Letter of Administration (or) Court decree.
   • Self-attested copy of legal heir’s pan card and proof of address - Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
   • Cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker.
2. If a person holding shares in physical form in his sole name dies intestate (i.e. without leaving a will) how can his legal heir(s) get the shares transmitted in his/ their name(s)?
   In case no person has been appointed as nominee by the deceased shareholder, the legal heir(s) is/are requested to submit the following documents along with the share certificate(s) to the Corporation:
   If the share holding in the Corporation as on the date of application is up to 2000 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents :
   • A request letter duly signed by the legal heirs quoting the current address.
   • Notarised copy of the death certificate of the deceased shareholder or attested by a Gazetted officer
   • Share certificate(s) in original.
   • Self-attested copy of legal heir’s pancard and proof of address.
   • Affidavit made on appropriate non-judicial stamp paper.
   • No objection certificate [NOC] from all legal heir(s) who do not object to such transmission (or) copy of Family Settlement Deed duly notarized or attested by a Gazetted Officer and executed by all the legal heirs of the deceased holder.
   
   If the share holding in the Corporation as on the date of application is more than 2000 equity shares of ₹ 2 each, the legal heir(s) should submit the following documents:
   • A request letter duly signed by the legal heirs.
   • Notarised true copy of the death certificate of the deceased shareholder or attested by a Gazetted officer.
   • Share certificate(s) in original.
   • Affidavit made on appropriate non-judicial stamp paper.
   • Succession certificate (or) Probate of will (or) Letter of Administration (or) Court decree.
   • Self-attested copy of legal heir’s pancard and proof of address.
3. Can I request to transmit part of the shares held under a folio?
   Transmission will be given effect in the manner and in accordance with the Will, Probate / Order issued by the Court.
4. What happens in case the legal heir(s) cannot trace the share certificate(s)?
   In case the legal heir(s) cannot trace the share certificate, he may apply to the ISD for issuance of duplicate share certificate(s) along with request for transmission of shares. In addition to submission of documents prescribed for transmission of share(s), legal heir(s) is required to follow the procedure for issue of duplicate share certificate(s).
5. Is stamp duty payable on transmission of shares?
   No, stamp duty is not required to be paid for transmission of shares.
6. What should I do, in the event of death of one of the joint holder?
   In case of such an event, please intimate the fact of the demise of the concerned shareholder to the ISD in writing, enclosing therein a certified copy of the death certificate issued by the local / statutory authorities, self-attested copy of the surviving shareholder’s pancard and proof of address and the share certificate(s), in original.
   The ISD on receipt of the above documents will delete the name of the deceased shareholder and return the share certificate(s) duly endorsed in favor of the surviving shareholder(s).
7. Can I delete the name for a part of my shareholding under a folio?
   No. Deletion of name has to be done for the entire shareholding under a folio.
8. After deletion of name, as above, can I add another name?
   Addition of name tantamount to transfer of share hence can be done by following the procedure laid for transfer of shares.
9. What is the procedure for transmission of shares that are held in electronic form?
   Kindly Contact your DP for the same.
10. Can I do Demat cum deletion of name?
    Yes, you can. Kindly contact your DP for more information.
11. Which documents I need to submit in case I wish to delete name of a joint holder?
    • Death certificate(s) of the deceased shareholder(s) -Original/verified by HDFC personnel/ attested by Notary Public/ Gazette Officer.
    • Share certificate(s) in original.
    • Self-attested copies PAN Card(s) and proof of address - Valid Passport/ Aadhar Card/ Driving License/Current Electricity or Telephone bill/ Latest Bank Account statement or 1st and last page of bank account passbook.
    • Cancelled cheque with name printed on it or bank account statement/passbook duly attested by the banker.
    • Signature and address verified by the Banker on their letterhead/our format.
    • Duly notarised original affidavit of stamp paper of Rs.100 for current signature, as per format.
12. Additional documents required to be submitted in case of variation of name appearing on the documents submitted
    • Duly notarised copy of Marriage Certificate/ Gazette Notification
    • Duly notarised affidavit for name variation on stamp paper of Rs. 100
    • Newspaper cutting of the public notice for name variation in English and vernacular newspapers in the region of residence of the shareholder

1. What is NACH?
   National Payments Corporation of India (NPCI) has implemented “National Automated Clearing House (NACH)” for Banks, Financial Institutions, Corporates and Government a web based solution to facilitate interbank, high volume, electronic transactions which are repetitive and periodic in nature.
   
   National Payments Corporation of India (NPCI) is an umbrella organization for all retail payments system in India. It was set up with the guidance and support of the Reserve Bank of India (RBI) and Indian Banks' Association (IBA).
2. What is the procedure to intimate change in the NACH details to the Corporation?
   The procedure to intimate change in the NACH details for shares held in physical form with the Corporation is as follows:
   • Submit an application in writing to the ISD, duly signed by the sole/first shareholder containing the following particulars, so that the future dividends can be remitted to your new account number.
   • Name of the Bank and branch
   • Account number allotted by the bank after implementation of CBS.
   • Type of account (saving/current/OD etc)
   • Nine digit MICR code number appearing on the cheque.
   • Copy of cancelled cheque.
   • In case you hold shares in demat mode, please contact your DP for the desired changes.

1. How can I record a change in my address?
   In case you hold shares in physical form, please submit your application in writing duly signed by all the shareholders, quoting your folio number, old address, new address along with a self attested copy of the proof of new address (e.g., ration card, Valid passport, MTNL/ BSNL Telephone Bill or Electricity Bill (not earlier than 6 months), driving licence, Rent Receipt or leave and licence agreement) and In case you are holding the shares in Demat form, request for change of address should be addressed to your DP only.
2. Can my Power of Attorney (POA) holder submit an application to effect a change in my address?
   Yes, if the POA has been registered with the Corporation and if such POA contains a provision authorizing him to instruct companies to record change in your address. In case the POA has not been registered, POA holder is required to submit a certified true copy of the POA along with his application for effecting change in your address.

• What is Transposition?
  Transposition is the process of interchanging the order of names given in the share certificate in respect of shares held under a folio by shareholder(s).
• What is the procedure for transposition of shares of HDFC?
  The procedure for transposition of shares of HDFC is as follows:
  • You can submit your application in writing to the ISD, duly signed by all the shareholders requesting for inter-change of names, enclosing therein all the share certificate(s) held under a particular folio.
  • Your application should clearly state the order in which the name(s) should appear in the folio.
  • Can also be done at the time of Dematerlisation of shares.